Optimum Outcomes, Inc.
Sourced from the CFPB Consumer Complaint Database.
Debt Collector, CFPB Complaint Profile Specializes in: Medical
CFPB collection forwarding receipt
Forwarded record DC-OPTIMUM-OUTCOMES-I Optimum Outcomes, Inc.
587 DC complaints · rank #162/656 · 88.9% timely
- DC 587
- RANK #162/656
- TIMELY 88.9%
- RELIEF 0%
- DISPUTE 21.8%
- STATES 36
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Asset Management Outsourcin…
Volume peers
Photo peer: Asset Management Outsourcing, Inc. (581)
Optimum Outcomes, Inc.'s 587 debt-collection complaints sit next to Asset Management Outsourcing, Inc. (581) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Optimum Outcomes, Inc. →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 4 |
| 2014 | 54 |
| 2015 | 73 |
| 2016 | 108 |
| 2017 | 145 |
| 2018 | 111 |
| 2019 | 51 |
| 2020 | 34 |
| 2021 | 36 |
| 2022 | 14 |
| 2023 | 5 |
| 2024 | 1 |
| 2025 | 2 |
Complaints by State (Top 15)
What the CFPB Record Shows for Optimum Outcomes, Inc.
According to the CFPB Consumer Complaint Database as aggregated by PlainCredit, Optimum Outcomes, Inc. ranks #162 of 656 debt collectors by debt-collection complaint volume (75th percentile), using the same dc_complaints sort as the Collectors directory. The CFPB has logged 587 debt-collection complaints against Optimum Outcomes, Inc., 92% of the 638 complaints filed against this entity overall. Consumers in 36 states and territories have filed reports, putting this collection operation in multi-state territory by complaint volume. Consumers most frequently describe "Medical" as the debt type behind their complaint about this collector. The specific issue named most is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction with this collector.
The company's timely response rate is 88.9%, meaning that share of CFPB-forwarded complaints received a reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark, which historically correlates with higher downstream dispute rates. Among resolved cases, 0% ended with monetary or non-monetary relief to the consumer - a notably low rate worth weighing against the dispute percentage. In 21.8% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for Optimum Outcomes, Inc. → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Optimum Outcomes, Inc.: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (587 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (21.8% here).
Frequently asked questions
How many CFPB debt-collection complaints does Optimum Outcomes, Inc. have?
Optimum Outcomes, Inc. has 587 debt-collection complaints in the CFPB Consumer Complaint Database, ranking #162 of 656 collectors by that volume.
Does Optimum Outcomes, Inc. respond to CFPB complaints on time?
CFPB complaints against Optimum Outcomes, Inc. show a 88.9% timely-response rate.
What issue do consumers cite most about Optimum Outcomes, Inc.?
Consumers most often name "Attempts to collect debt not owed" when complaining about Optimum Outcomes, Inc..
How should I read Optimum Outcomes, Inc.'s CFPB complaint record?
Treat the counts as a public complaint record, not a credit score or legal finding. Pair this page with PlainCredit guides on debt-collection rights and how to file a CFPB complaint if you have an active dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.