Portfolio Recovery Associates, LLC
Open-data reference.
Debt Collector, CFPB Complaint Profile Specializes in: Credit card debt
CFPB collection forwarding receipt
Forwarded record DC-PORTFOLIO-RECOVERY Portfolio Recovery Associates, LLC
43,075 DC complaints · rank #3/656 · 98.7% timely
- DC 43,075
- RANK #3/656
- TIMELY 98.7%
- RELIEF 35.8%
- DISPUTE 21.8%
- STATES 57
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Resurgent Capital Services…
Volume peers
Photo peer: Resurgent Capital Services L.P. (43,703)
Portfolio Recovery Associates, LLC's 43,075 debt-collection complaints sit next to Resurgent Capital Services L.P. (43,703) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Portfolio Recovery Associat… →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 341 |
| 2014 | 1,183 |
| 2015 | 1,468 |
| 2016 | 1,502 |
| 2017 | 2,205 |
| 2018 | 2,881 |
| 2019 | 2,259 |
| 2020 | 3,160 |
| 2021 | 4,435 |
| 2022 | 3,136 |
| 2023 | 3,667 |
| 2024 | 7,613 |
| 2025 | 16,199 |
| 2026 | 4,710 |
Complaints by State (Top 15)
What the CFPB Record Shows for Portfolio Recovery Associates, LLC
According to the CFPB Consumer Complaint Database as aggregated by PlainCredit, Portfolio Recovery Associates, LLC ranks #3 of 656 debt collectors by debt-collection complaint volume (100th percentile), using the same dc_complaints sort as the Collectors directory. Portfolio Recovery Associates, LLC has 43,075 debt-collection complaints on file with the CFPB, which represents 78.7% of the 54,759 total complaints the Bureau has received about this entity. Reports have originated from consumers in 57 states and territories, making this a nationwide collection operation as measured by complaint volume. "Credit card debt" is the debt type named most often in complaints against this collector, the category consumers reach for most when filing a CFPB report. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.
98.7% of CFPB-forwarded complaints against this company get a reply inside the Bureau's 15-day window. That is at or above benchmark levels, pointing to an intake process working as intended. Among resolved cases, 35.8% ended with monetary or non-monetary relief to the consumer - a relatively high rate for this segment. In 21.8% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for Portfolio Recovery Associates, LLC → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Portfolio Recovery Associates, LLC: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (43,075 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (21.8% here).
Frequently asked questions
How many CFPB debt-collection complaints does Portfolio Recovery Associates, LLC have?
43,075 debt-collection complaints name Portfolio Recovery Associates, LLC in this CFPB extract - corpus rank #3/656.
Does Portfolio Recovery Associates, LLC respond to CFPB complaints on time?
CFPB complaints against Portfolio Recovery Associates, LLC show a 98.7% timely-response rate.
What issue do consumers cite most about Portfolio Recovery Associates, LLC?
"Attempts to collect debt not owed" is the leading issue tag on Portfolio Recovery Associates, LLC's CFPB complaint record.
How should I read Portfolio Recovery Associates, LLC's CFPB complaint record?
Treat the counts as a public complaint record, not a credit score or legal finding. Pair this page with PlainCredit guides on debt-collection rights and how to file a CFPB complaint if you have an active dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.