Populus Financial Group, Inc. (F/K/A Ace Cash Express)
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Payday loan debt
CFPB collection forwarding receipt
Forwarded record DC-POPULUS-FINANCIAL- Populus Financial Group, Inc. (F/K/A Ace Cash Express)
1,043 DC complaints · rank #100/656 · 98.3% timely
- DC 1,043
- RANK #100/656
- TIMELY 98.3%
- RELIEF 0.3%
- DISPUTE 10.2%
- STATES 51
- ISSUE Took or threatened to take…
- RESP Closed with explanation
- PHOTO Alorica Inc.
Photo peer: Alorica Inc. (1,049)
Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s 1,043 debt-collection complaints sit next to Alorica Inc. (1,049) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Populus Financial Group, In… →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 53 |
| 2014 | 207 |
| 2015 | 227 |
| 2016 | 294 |
| 2017 | 189 |
| 2018 | 171 |
| 2019 | 221 |
| 2020 | 243 |
| 2021 | 202 |
| 2022 | 76 |
| 2023 | 40 |
| 2024 | 48 |
| 2025 | 93 |
| 2026 | 22 |
Complaints by State (Top 15)
What the CFPB Record Shows for Populus Financial Group, Inc. (F/K/A Ace Cash Express)
PlainCredit places Populus Financial Group, Inc. (F/K/A Ace Cash Express) at #100 of 656 debt collectors by CFPB debt-collection complaint volume (85th percentile), matching the Collectors directory ranking. 1,043 debt-collection complaints against Populus Financial Group, Inc. (F/K/A Ace Cash Express) appear in the CFPB record - 50% of the 2,086 complaints filed about this entity. The 51 states and territories represented make this a nationwide operation by complaint volume. "Payday loan debt" is the debt type named most often in complaints against this collector, the category consumers reach for most when filing a CFPB report. "Took or threatened to take negative or legal action" comes up most often as the specific issue cited - worth a look for anyone trying to spot this collector's recurring pain point.
98.3% of CFPB-forwarded complaints against this company get a reply inside the Bureau's 15-day window. That clears the industry benchmark, a sign the intake process is functioning on schedule. 0.3% of resolved cases against this company closed with some form of consumer relief, a notably low ratio worth weighing against the disputed-response percentage. Consumers formally disputed the company's response in 10.2% of resolved cases, signalling how often the initial resolution failed to satisfy the complainant.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for Populus Financial Group, Inc. (F/K/A Ace Cash Express) → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Populus Financial Group, Inc. (F/K/A Ace Cash Express): nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (1,043 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (10.2% here).
Frequently asked questions
How many CFPB debt-collection complaints does Populus Financial Group, Inc. (F/K/A Ace Cash Express) have?
Populus Financial Group, Inc. (F/K/A Ace Cash Express) has 1,043 debt-collection complaints in the CFPB Consumer Complaint Database, ranking #100 of 656 collectors by that volume.
Does Populus Financial Group, Inc. (F/K/A Ace Cash Express) respond to CFPB complaints on time?
CFPB complaints against Populus Financial Group, Inc. (F/K/A Ace Cash Express) show a 98.3% timely-response rate.
What issue do consumers cite most about Populus Financial Group, Inc. (F/K/A Ace Cash Express)?
Consumers most often name "Took or threatened to take negative or legal action" when complaining about Populus Financial Group, Inc. (F/K/A Ace Cash Express).
How should I read Populus Financial Group, Inc. (F/K/A Ace Cash Express)'s CFPB complaint record?
Treat the counts as a public complaint record, not a credit score or legal finding. Pair this page with PlainCredit guides on debt-collection rights and how to file a CFPB complaint if you have an active dispute.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.