U.S. Collections West, Inc.
A federal complaint-record lookup, not a rating from us.
Debt Collector, CFPB Complaint Profile Specializes in: Other debt
CFPB collection forwarding receipt
Forwarded record DC-U-S-COLLECTIONS-WE U.S. Collections West, Inc.
360 DC complaints · rank #230/656 · 97.8% timely
- DC 360
- RANK #230/656
- TIMELY 97.8%
- RELIEF 2.5%
- DISPUTE 33.3%
- STATES 33
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO The Best Service Co.,Inc
Volume peers
Photo peer: The Best Service Co.,Inc (361)
U.S. Collections West, Inc.'s 360 debt-collection complaints sit next to The Best Service Co.,Inc (361) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for U.S. Collections West, Inc. →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 12 |
| 2015 | 31 |
| 2016 | 27 |
| 2017 | 24 |
| 2018 | 33 |
| 2019 | 39 |
| 2020 | 25 |
| 2021 | 26 |
| 2022 | 20 |
| 2023 | 31 |
| 2024 | 38 |
| 2025 | 74 |
| 2026 | 20 |
Complaints by State (Top 15)
What the CFPB Record Shows for U.S. Collections West, Inc.
PlainCredit places U.S. Collections West, Inc. at #230 of 656 debt collectors by CFPB debt-collection complaint volume (65th percentile), matching the Collectors directory ranking. U.S. Collections West, Inc. has 360 debt-collection complaints on file with the CFPB, which represents 88.9% of the 405 total complaints the Bureau has received about this entity. Reports have originated from consumers in 33 states and territories, making this a multi-state collection operation as measured by complaint volume. The most common debt type behind these complaints is "Other debt," which is the category consumers most often describe when they file a CFPB report about this collector. "Attempts to collect debt not owed" comes up most often as the specific issue cited - worth a look for anyone trying to spot this collector's recurring pain point.
97.8% of CFPB-forwarded complaints against this company get a reply inside the Bureau's 15-day window. That clears the industry benchmark, a sign the intake process is functioning on schedule. Of resolved cases, 2.5% closed with monetary or non-monetary relief to the consumer, which is a notably low relief ratio and worth weighing against the disputed-response percentage. In 33.3% of resolved cases, the consumer formally disputed the response - a rough measure of how often the first resolution missed the mark.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for U.S. Collections West, Inc. → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for U.S. Collections West, Inc.: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (360 here).
Similar dispute rates
Nearest collectors by share of complaints marked disputed (33.3% here).
Frequently asked questions
How many CFPB debt-collection complaints does U.S. Collections West, Inc. have?
The CFPB extract lists 360 debt-collection complaints against U.S. Collections West, Inc. (#230 of 656 collectors by volume).
Does U.S. Collections West, Inc. respond to CFPB complaints on time?
U.S. Collections West, Inc.'s timely response rate on CFPB complaints is 97.8%.
What issue do consumers cite most about U.S. Collections West, Inc.?
"Attempts to collect debt not owed" is the leading issue tag on U.S. Collections West, Inc.'s CFPB complaint record.
How should I read U.S. Collections West, Inc.'s CFPB complaint record?
U.S. Collections West, Inc.'s profile is a CFPB data extract for research. For rights and filing mechanics, use the debt-collection rights and how-to-file-CFPB-complaint guides on this site.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.