CFPB Consumer Complaint Profile
U.S. Collections West, Inc.
What 405 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 405
- Total complaints
- Above average
- 79
- Last 12 months
- 97.8%
- Timely response
- Below median
- 33
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, U.S. Collections West, Inc. has accumulated 405 complaints, placing it #569 by volume. It posts a 97.8% on-time response rate, the 46th percentile among companies with 100+ complaints.
- #569
- of 3,843 companies by volume
- 97.8%
- on time (46th pctile)
- Debt collection
- most-complained product
- 33
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
U.S. Collections West, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.8% Around the middle higher than 46% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 38 in 2024 to 74 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 12 |
| 2015 | 31 |
| 2016 | 27 |
| 2017 | 24 |
| 2018 | 33 |
| 2019 | 39 |
| 2020 | 25 |
| 2021 | 26 |
| 2022 | 20 |
| 2023 | 31 |
| 2024 | 38 |
| 2025 | 74 |
| 2026year in progress | 20 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for U.S. Collections West, Inc.
The CFPB Consumer Complaint Database has logged 405 complaints against U.S. Collections West, Inc. overall, with 79 of those filed in the trailing 12 months. Reports have come from consumers in 33 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against U.S. Collections West, Inc. draw a 97.8% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 33.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 2.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does U.S. Collections West, Inc. have?
The CFPB has logged 405 complaints against U.S. Collections West, Inc. to date, of which 79 came in over the last 12 months.
Does U.S. Collections West, Inc. respond to complaints on time?
U.S. Collections West, Inc. has a 97.8% timely response rate to CFPB complaints. This is considered excellent.
What product generates the most complaints for U.S. Collections West, Inc.?
"Debt collection" draws more CFPB complaints against U.S. Collections West, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with U.S. Collections West, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about U.S. Collections West, Inc.; the full issue list with counts is above.
How do I file a complaint against U.S. Collections West, Inc.?
You can file a complaint against U.S. Collections West, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about U.S. Collections West, Inc.?
U.S. Collections West, Inc. has drawn CFPB complaints from 33 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for U.S. Collections West, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.