CFPB Consumer Complaint Profile

U.S. Collections West, Inc.

What 405 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Data updated 2026-05-15

405
Total complaints
79
Last 12 months
97.8%
Timely response
33
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, U.S. Collections West, Inc. has accumulated 405 complaints, placing it #570 by volume. It answers 97.8% of complaints on time - above the 93% median for companies with 100+ complaints.

#570
of 3,848 companies by volume
97.8%
answered on time
Debt collection
most-complained product
33
states with complaints
U.S. Collections West, Inc. timely response rate 97.8%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Other debt 127
Debt collection - I do not know 88
Debt collection - Other (i.e. phone, health club, etc.) 63
Debt collection - Rental debt 63
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 27
Credit reporting or other personal consumer reports - Credit reporting 17
Debt collection - Mortgage debt 7
Debt collection - Medical debt 3
Debt collection - Auto debt 2
Debt collection - Private student loan debt 2

Top Issues

1.Attempts to collect debt not owed 98
2.False statements or representation 80
3.Took or threatened to take negative or legal action 52
4.Written notification about debt 46
5.Cont'd attempts collect debt not owed 34
6.Communication tactics 28
7.Incorrect information on your report 17
8.Improper use of your report 15
9.Disclosure verification of debt 14
10.Problem with a credit reporting company's investigation into an existing problem 10

Complaints by Year

Year Complaints
2013 5
2014 12
2015 31
2016 27
2017 24
2018 33
2019 39
2020 25
2021 26
2022 20
2023 31
2024 38
2025 74
2026 20

Complaints by State (Top 15)

Arizona 282
California 32
Illinois 10
Nevada 9
Texas 8
Michigan 5
Florida 5
New Mexico 5
Hawaii 4
Georgia 4
Virginia 4
Idaho 3
Louisiana 3
Pennsylvania 3
Colorado 3

Company Responses

Closed with explanation 395
Closed with non-monetary relief 10

What the CFPB Complaint Record Shows for U.S. Collections West, Inc.

The CFPB Consumer Complaint Database has logged 405 complaints against U.S. Collections West, Inc. overall, with 79 of those filed in the trailing 12 months. Reports have come from consumers in 33 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

97.8% of CFPB-forwarded complaints against U.S. Collections West, Inc. get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 33.3% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 2.5% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does U.S. Collections West, Inc. have?

The CFPB has logged 405 complaints against U.S. Collections West, Inc. to date, of which 79 came in over the last 12 months.

Does U.S. Collections West, Inc. respond to complaints on time?

U.S. Collections West, Inc. has a 97.8% timely response rate to CFPB complaints. This is considered excellent.

What product generates the most complaints for U.S. Collections West, Inc.?

"Debt collection" draws more CFPB complaints against U.S. Collections West, Inc. than any other product - see the full breakdown above.

What is the most common complaint issue with U.S. Collections West, Inc.?

Consumers most often cite "Attempts to collect debt not owed" when complaining about U.S. Collections West, Inc.; the full issue list with counts is above.

How do I file a complaint against U.S. Collections West, Inc.?

You can file a complaint against U.S. Collections West, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about U.S. Collections West, Inc.?

U.S. Collections West, Inc. has drawn CFPB complaints from 33 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.