Waypoint Resource Group, LLC
Sourced from the CFPB Consumer Complaint Database.
Debt Collector, CFPB Complaint Profile Specializes in: Other debt
CFPB collection forwarding receipt
Forwarded record DC-WAYPOINT-RESOURCE- Waypoint Resource Group, LLC
1,264 DC complaints · rank #86/656 · 96.1% timely
- DC 1,264
- RANK #86/656
- TIMELY 96.1%
- RELIEF 0.3%
- DISPUTE n/a
- STATES 49
- ISSUE Attempts to collect debt no…
- RESP Closed with explanation
- PHOTO Contract Callers Inc
Volume peers
Photo peer: Contract Callers Inc (1,258)
Waypoint Resource Group, LLC's 1,264 debt-collection complaints sit next to Contract Callers Inc (1,258) on the volume neighbourhood; peer NAMES stay, and the receipt VALUES are this collector's. Full complaint profile for Waypoint Resource Group, LLC →
Debt Collection Complaint Breakdown
Top Complaint Issues
Company Responses
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 8 |
| 2018 | 172 |
| 2019 | 247 |
| 2020 | 157 |
| 2021 | 176 |
| 2022 | 81 |
| 2023 | 234 |
| 2024 | 293 |
| 2025 | 234 |
| 2026 | 40 |
Complaints by State (Top 15)
What the CFPB Record Shows for Waypoint Resource Group, LLC
PlainCredit places Waypoint Resource Group, LLC at #86 of 656 debt collectors by CFPB debt-collection complaint volume (87th percentile), matching the Collectors directory ranking. Waypoint Resource Group, LLC has 1,264 debt-collection complaints on file with the CFPB, which represents 77% of the 1,642 total complaints the Bureau has received about this entity. Reports have originated from consumers in 49 states and territories, making this a nationwide collection operation as measured by complaint volume. The most common debt type behind these complaints is "Other debt," which is the category consumers most often describe when they file a CFPB report about this collector. The single most-cited specific issue is "Attempts to collect debt not owed" - a useful starting point for understanding where the friction between this collector and consumers most frequently occurs.
The company's timely response rate is 96.1%, meaning that share of CFPB-forwarded complaints received a reply within the 15-day window the Bureau expects. That is at or above benchmark levels, pointing to an intake process working as intended. 0.3% of resolved cases against this company closed with some form of consumer relief, a notably low ratio worth weighing against the disputed-response percentage.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers with an active dispute should consult a qualified consumer-protection attorney.
Full complaint profile for Waypoint Resource Group, LLC → · All debt collectors →
Nationwide collectors with similar complaint volume or dispute rates
Two CFPB peer sets for Waypoint Resource Group, LLC: nearest debt collectors by debt-collection complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the volume strip on the forwarding receipt above.
Similar complaint volume
Nearest collectors by debt-collection complaint count (1,264 here).
Frequently asked questions
How many CFPB debt-collection complaints does Waypoint Resource Group, LLC have?
The CFPB extract lists 1,264 debt-collection complaints against Waypoint Resource Group, LLC (#86 of 656 collectors by volume).
Does Waypoint Resource Group, LLC respond to CFPB complaints on time?
Waypoint Resource Group, LLC's timely response rate on CFPB complaints is 96.1%.
What issue do consumers cite most about Waypoint Resource Group, LLC?
"Attempts to collect debt not owed" is the leading issue tag on Waypoint Resource Group, LLC's CFPB complaint record.
How should I read Waypoint Resource Group, LLC's CFPB complaint record?
Waypoint Resource Group, LLC's profile is a CFPB data extract for research. For rights and filing mechanics, use the debt-collection rights and how-to-file-CFPB-complaint guides on this site.
Related guides: Debt collection rights · How to file a CFPB complaint · Reading CFPB complaint data
Source: Consumer Financial Protection Bureau Consumer Complaint Database · Q1 2026 Complaints filed against firms, not individuals. Data through March 2026.
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from the CFPB Consumer Complaint Database. Consult a qualified professional before making decisions based on this data.
Read our methodology - how this data is sourced, computed, and verified.