CFPB Consumer Complaint Profile
Waypoint Resource Group, LLC
1,642 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 1,642
- Total complaints
- 201
- Last 12 months
- 96.1%
- Timely response
- 49
- States affected
The verdict
Waypoint Resource Group, LLC ranks #243 of 3,848 financial companies by CFPB complaint volume, with 1,642 complaints on record. It answers 96.1% of complaints on time - above the 93% median for companies with 100+ complaints.
- #243
- of 3,848 companies by volume
- 96.1%
- answered on time
- Debt collection
- most-complained product
- 49
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 8 |
| 2018 | 172 |
| 2019 | 247 |
| 2020 | 157 |
| 2021 | 176 |
| 2022 | 81 |
| 2023 | 234 |
| 2024 | 293 |
| 2025 | 234 |
| 2026 | 40 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Waypoint Resource Group, LLC
The CFPB Consumer Complaint Database has logged 1,642 complaints against Waypoint Resource Group, LLC overall, with 201 of those filed in the trailing 12 months. Reports have come from consumers in 49 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Waypoint Resource Group, LLC's timely response rate stands at 96.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. 0.3% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Waypoint Resource Group, LLC have?
1,642 complaints have been filed against Waypoint Resource Group, LLC with the CFPB overall - 201 of them in the past year.
Does Waypoint Resource Group, LLC respond to complaints on time?
Waypoint Resource Group, LLC has a 96.1% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Waypoint Resource Group, LLC?
"Debt collection" draws more CFPB complaints against Waypoint Resource Group, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Waypoint Resource Group, LLC?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Waypoint Resource Group, LLC; the full issue list with counts is above.
How do I file a complaint against Waypoint Resource Group, LLC?
You can file a complaint against Waypoint Resource Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Waypoint Resource Group, LLC?
Waypoint Resource Group, LLC has drawn CFPB complaints from 49 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,642)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.