CFPB Consumer Complaint Profile
Waypoint Resource Group, LLC
1,642 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 1,642
- Total complaints
- Among the highest
- 201
- Last 12 months
- 96.1%
- Timely response
- Below median
- 49
- States affected
The verdict
Waypoint Resource Group, LLC ranks #243 of 3,843 financial companies by CFPB complaint volume, with 1,642 complaints on record. It posts a 96.1% on-time response rate, the 34th percentile among companies with 100+ complaints.
- #243
- of 3,843 companies by volume
- 96.1%
- on time (34th pctile)
- Debt collection
- most-complained product
- 49
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Waypoint Resource Group, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.1% Around the middle higher than 34% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 293 in 2024 to 234 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 8 |
| 2018 | 172 |
| 2019 | 247 |
| 2020 | 157 |
| 2021 | 176 |
| 2022 | 81 |
| 2023 | 234 |
| 2024 | 293 |
| 2025 | 234 |
| 2026year in progress | 40 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Waypoint Resource Group, LLC
The CFPB Consumer Complaint Database has logged 1,642 complaints against Waypoint Resource Group, LLC overall, with 201 of those filed in the trailing 12 months. Reports have come from consumers in 49 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Waypoint Resource Group, LLC's timely response rate stands at 96.1%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0.3% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Waypoint Resource Group, LLC have?
1,642 complaints have been filed against Waypoint Resource Group, LLC with the CFPB overall - 201 of them in the past year.
Does Waypoint Resource Group, LLC respond to complaints on time?
Waypoint Resource Group, LLC has a 96.1% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Waypoint Resource Group, LLC?
"Debt collection" draws more CFPB complaints against Waypoint Resource Group, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Waypoint Resource Group, LLC?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Waypoint Resource Group, LLC; the full issue list with counts is above.
How do I file a complaint against Waypoint Resource Group, LLC?
You can file a complaint against Waypoint Resource Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Waypoint Resource Group, LLC?
Waypoint Resource Group, LLC has drawn CFPB complaints from 49 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Waypoint Resource Group, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,642 here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.