CFPB Consumer Complaint Profile
Access Capital Services, Inc.
What 32 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 32
- Total complaints
- 0
- Last 12 months
- 59.4%
- Timely response
- 5
- States affected
The verdict
32 CFPB complaints put Access Capital Services, Inc. at #2273 out of 3,848 financial companies ranked by complaint volume. It answers 59.4% of complaints on time - below the 93% median for companies with 100+ complaints.
- #2273
- of 3,848 companies by volume
- 59.4%
- answered on time
- Debt collection
- most-complained product
- 5
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 2 |
| 2017 | 7 |
| 2018 | 5 |
| 2019 | 6 |
| 2020 | 5 |
| 2021 | 4 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Access Capital Services, Inc.
32 complaints against Access Capital Services, Inc. appear in the CFPB record, including 0 from the trailing year. The 5 states and territories represented put this footprint in geographically concentrated territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "False statements or representation" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Access Capital Services, Inc. answers 59.4% of forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. In 12.5% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Access Capital Services, Inc. have?
The CFPB has logged 32 complaints against Access Capital Services, Inc. to date, of which 0 came in over the last 12 months.
Does Access Capital Services, Inc. respond to complaints on time?
59.4% of the CFPB complaints against Access Capital Services, Inc. get a response within the expected window. That falls well short of the 95% benchmark most companies clear.
What product generates the most complaints for Access Capital Services, Inc.?
"Debt collection" draws more CFPB complaints against Access Capital Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Access Capital Services, Inc.?
Consumers most often cite "False statements or representation" when complaining about Access Capital Services, Inc.; the full issue list with counts is above.
How do I file a complaint against Access Capital Services, Inc.?
You can file a complaint against Access Capital Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Access Capital Services, Inc.?
Access Capital Services, Inc. has drawn CFPB complaints from 5 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~32)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.