CFPB Consumer Complaint Profile
Contract Callers Inc
What 1,584 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 1,584
- Total complaints
- Among the highest
- 501
- Last 12 months
- 97.4%
- Timely response
- Below median
- 45
- States affected
The verdict
1,584 CFPB complaints put Contract Callers Inc at #248 out of 3,843 financial companies ranked by complaint volume. On-time replies land at 97.4%, the 42nd percentile for the 100+ complaint peer group.
- #248
- of 3,843 companies by volume
- 97.4%
- on time (42nd pctile)
- Debt collection
- most-complained product
- 45
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Contract Callers Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.4% Around the middle higher than 42% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 198 in 2024 to 475 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 6 |
| 2014 | 39 |
| 2015 | 43 |
| 2016 | 56 |
| 2017 | 36 |
| 2018 | 109 |
| 2019 | 104 |
| 2020 | 98 |
| 2021 | 105 |
| 2022 | 88 |
| 2023 | 77 |
| 2024 | 198 |
| 2025 | 475 |
| 2026year in progress | 150 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Contract Callers Inc
Contract Callers Inc carries 1,584 complaints in the CFPB's database, 501 of them filed within the past 12 months. Consumers spanning 45 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Contract Callers Inc posts a 97.4% reply rate on forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 12.6% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Contract Callers Inc have?
1,584 complaints have been filed against Contract Callers Inc with the CFPB overall - 501 of them in the past year.
Does Contract Callers Inc respond to complaints on time?
Contract Callers Inc has a 97.4% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Contract Callers Inc?
Among all products tied to Contract Callers Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Contract Callers Inc?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Contract Callers Inc - see all issues and counts above.
How do I file a complaint against Contract Callers Inc?
You can file a complaint against Contract Callers Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Contract Callers Inc?
Contract Callers Inc has drawn CFPB complaints from 45 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Contract Callers Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,584 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.6% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.