CFPB Consumer Complaint Profile

Contract Callers Inc

What 1,584 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.

Data updated 2026-05-15

1,584
Total complaints
501
Last 12 months
97.4%
Timely response
45
States affected

The verdict

1,584 CFPB complaints put Contract Callers Inc at #248 out of 3,848 financial companies ranked by complaint volume. 97.4% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#248
of 3,848 companies by volume
97.4%
answered on time
Debt collection
most-complained product
45
states with complaints
Contract Callers Inc timely response rate 97.4%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Other debt 593
Debt collection - I do not know 487
Credit reporting or other personal consumer reports - Credit reporting 217
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 102
Debt collection - Other (i.e. phone, health club, etc.) 91
Debt collection - Telecommunications debt 31
Debt collection - Credit card debt 29
Debt collection - Medical 9
Debt collection - Credit card 7
Debt collection - Medical debt 7

Top Issues

1.Attempts to collect debt not owed 601
2.Written notification about debt 254
3.Incorrect information on your report 140
4.False statements or representation 123
5.Took or threatened to take negative or legal action 99
6.Cont'd attempts collect debt not owed 83
7.Improper use of your report 74
8.Problem with a company's investigation into an existing problem 70
9.Communication tactics 50
10.Problem with a credit reporting company's investigation into an existing problem 32

Complaints by Year

Year Complaints
2013 6
2014 39
2015 43
2016 56
2017 36
2018 109
2019 104
2020 98
2021 105
2022 88
2023 77
2024 198
2025 475
2026 150

Complaints by State (Top 15)

Georgia 372
California 208
Illinois 150
Virginia 119
Texas 101
New Jersey 83
New York 75
Pennsylvania 58
Florida 58
Ohio 36
Kentucky 30
Indiana 26
South Carolina 25
Arizona 25
North Carolina 25

Company Responses

Closed with explanation 1,506
Closed 78

What the CFPB Complaint Record Shows for Contract Callers Inc

Contract Callers Inc carries 1,584 complaints in the CFPB's database, 501 of them filed within the past 12 months. Consumers spanning 45 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.

Within the Bureau's 15-day response window, Contract Callers Inc answers 97.4% of forwarded complaints. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 12.6% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Contract Callers Inc have?

1,584 complaints have been filed against Contract Callers Inc with the CFPB overall - 501 of them in the past year.

Does Contract Callers Inc respond to complaints on time?

Contract Callers Inc has a 97.4% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.

What product generates the most complaints for Contract Callers Inc?

Among all products tied to Contract Callers Inc, "Debt collection" accounts for the largest share of complaints (full breakdown above).

What is the most common complaint issue with Contract Callers Inc?

"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Contract Callers Inc - see all issues and counts above.

How do I file a complaint against Contract Callers Inc?

You can file a complaint against Contract Callers Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Contract Callers Inc?

Contract Callers Inc has drawn CFPB complaints from 45 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.