CFPB Consumer Complaint Profile
Amsher Collection Services, Inc.
Behind the 5,090 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 5,090
- Total complaints
- Among the highest
- 1,229
- Last 12 months
- 98.4%
- Timely response
- Above median
- 55
- States affected
The verdict
Amsher Collection Services, Inc. ranks #105 of 3,843 financial companies by CFPB complaint volume, with 5,090 complaints on record. Its on-time response rate is 98.4%, the 52nd percentile among companies with 100+ complaints.
- #105
- of 3,843 companies by volume
- 98.4%
- on time (52nd pctile)
- Debt collection
- most-complained product
- 55
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Amsher Collection Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.4% Higher than most higher than 52% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 1,057 in 2024 to 1,369 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 8 |
| 2014 | 73 |
| 2015 | 109 |
| 2016 | 113 |
| 2017 | 191 |
| 2018 | 164 |
| 2019 | 180 |
| 2020 | 274 |
| 2021 | 358 |
| 2022 | 416 |
| 2023 | 580 |
| 2024 | 1,057 |
| 2025 | 1,369 |
| 2026year in progress | 198 |
Complaints by State (Top 15)
Company Responses
Amsher Collection Services, Inc. Complaint Concentration Profile
Amsher Collection Services, Inc. is a high-volume CFPB cohort (5,090 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 33 named product lines in the stored breakdown, the leading three (Debt collection, Debt collection, Debt collection) hold a 69.2% share of product-tagged complaints. The Herfindahl index on that product mix is 0.185 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Attempts to collect debt not owed, Written notification about debt, Incorrect information on your report) cover a 66.0% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Texas, Florida, California) hold a 36.0% share of state-tagged volume across 55 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 98.7% share among the 5,090 response-tagged complaints (5,025 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (1,369 complaints); the lightest year on file was 2013 (8). From 2024 to 2025, annual volume rose 29.5% (1,057 → 1,369). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Amsher Collection Services, Inc.
Amsher Collection Services, Inc. carries 5,090 complaints in the CFPB's database, 1,229 of them filed within the past 12 months. Consumers spanning 55 states and territories have weighed in, giving this a nationwide footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Amsher Collection Services, Inc.'s timely response rate stands at 98.4%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Consumers formally disputed the company's response at a 12.5% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 1.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Amsher Collection Services, Inc. have?
5,090 complaints have been filed against Amsher Collection Services, Inc. with the CFPB overall - 1,229 of them in the past year.
Does Amsher Collection Services, Inc. respond to complaints on time?
CFPB complaints against Amsher Collection Services, Inc. draw a 98.4% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Amsher Collection Services, Inc.?
Among all products tied to Amsher Collection Services, Inc., "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Amsher Collection Services, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Amsher Collection Services, Inc. - see all issues and counts above.
How do I file a complaint against Amsher Collection Services, Inc.?
You can file a complaint against Amsher Collection Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Amsher Collection Services, Inc.?
Amsher Collection Services, Inc. has drawn CFPB complaints from 55 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Amsher Collection Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (5,090 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (12.5% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.