CFPB Consumer Complaint Profile
Activehours
Behind the 245 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 245
- Total complaints
- 83
- Last 12 months
- 80.8%
- Timely response
- 41
- States affected
The verdict
245 CFPB complaints put Activehours at #798 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 80.8%, trailing the 93% median among companies with 100+ complaints.
- #798
- of 3,848 companies by volume
- 80.8%
- answered on time
- Payday loan, title l…
- most-complained product
- 41
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 31 |
| 2018 | 4 |
| 2019 | 6 |
| 2020 | 44 |
| 2021 | 13 |
| 2022 | 13 |
| 2023 | 18 |
| 2024 | 19 |
| 2025 | 78 |
| 2026 | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Activehours
Activehours carries 245 complaints in the CFPB's database, 83 of them filed within the past 12 months. Consumers spanning 41 states and territories have weighed in, giving this a nationwide footprint. "Payday loan, title loan, or personal loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Money was taken from your bank account on the wrong day or for the wrong amount" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
80.8% of CFPB-forwarded complaints against Activehours get a reply inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Of complaints that were resolved, 11.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Activehours have?
245 complaints have been filed against Activehours with the CFPB overall - 83 of them in the past year.
Does Activehours respond to complaints on time?
Activehours has a 80.8% timely response rate to CFPB complaints.
What product generates the most complaints for Activehours?
Among all products tied to Activehours, "Payday loan, title loan, or personal loan" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Activehours?
The most common issue reported by consumers about Activehours is "Money was taken from your bank account on the wrong day or for the wrong amount." All complaint issues are listed above with their counts.
How do I file a complaint against Activehours?
You can file a complaint against Activehours directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Activehours?
Activehours has drawn CFPB complaints from 41 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~245)
Also handles Payday loan, title loan, or personal loan
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.