CFPB Consumer Complaint Profile
TMX Finance LLC
What 1,229 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 1,229
- Total complaints
- 0
- Last 12 months
- 84.6%
- Timely response
- 34
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, TMX Finance LLC sits at #294, with 1,229 complaints logged. Its on-time response rate is 84.6%, trailing the 93% median among companies with 100+ complaints.
- #294
- of 3,848 companies by volume
- 84.6%
- answered on time
- Payday loan, title l…
- most-complained product
- 34
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 14 |
| 2014 | 93 |
| 2015 | 124 |
| 2016 | 95 |
| 2017 | 91 |
| 2018 | 73 |
| 2019 | 82 |
| 2020 | 100 |
| 2021 | 75 |
| 2022 | 93 |
| 2023 | 387 |
| 2024 | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for TMX Finance LLC
TMX Finance LLC carries 1,229 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 34 states and territories have weighed in, giving this a multi-regional footprint. "Payday loan, title loan, or personal loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Charged fees or interest you didn't expect" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, TMX Finance LLC answers 84.6% of forwarded complaints. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. In 21.4% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 1.8% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does TMX Finance LLC have?
1,229 complaints have been filed against TMX Finance LLC with the CFPB overall - 0 of them in the past year.
Does TMX Finance LLC respond to complaints on time?
TMX Finance LLC has a 84.6% timely response rate to CFPB complaints.
What product generates the most complaints for TMX Finance LLC?
The most complained-about product for TMX Finance LLC is "Payday loan, title loan, or personal loan." You can view the full product breakdown on this page.
What is the most common complaint issue with TMX Finance LLC?
"Charged fees or interest you didn't expect" is the single most frequently cited issue in complaints against TMX Finance LLC - see all issues and counts above.
How do I file a complaint against TMX Finance LLC?
You can file a complaint against TMX Finance LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about TMX Finance LLC?
TMX Finance LLC has drawn CFPB complaints from 34 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,229)
Also handles Payday loan, title loan, or personal loan
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.