CFPB Consumer Complaint Profile
ADP Inc.
Behind the 806 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 806
- Total complaints
- 208
- Last 12 months
- 96.5%
- Timely response
- 48
- States affected
The verdict
806 CFPB complaints put ADP Inc. at #379 out of 3,848 financial companies ranked by complaint volume. It answers 96.5% of complaints on time - above the 93% median for companies with 100+ complaints.
- #379
- of 3,848 companies by volume
- 96.5%
- answered on time
- Checking or savings …
- most-complained product
- 48
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 32 |
| 2022 | 138 |
| 2023 | 204 |
| 2024 | 175 |
| 2025 | 231 |
| 2026 | 26 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for ADP Inc.
The CFPB Consumer Complaint Database has logged 806 complaints against ADP Inc. overall, with 208 of those filed in the trailing 12 months. Reports have come from consumers in 48 states and territories, making this a nationwide complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
ADP Inc.'s timely response rate stands at 96.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Of complaints that were resolved, 0.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does ADP Inc. have?
The CFPB has logged 806 complaints against ADP Inc. to date, of which 208 came in over the last 12 months.
Does ADP Inc. respond to complaints on time?
96.5% of the CFPB complaints against ADP Inc. get a response within the expected window. This is considered excellent.
What product generates the most complaints for ADP Inc.?
The most complained-about product for ADP Inc. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with ADP Inc.?
The most common issue reported by consumers about ADP Inc. is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against ADP Inc.?
You can file a complaint against ADP Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about ADP Inc.?
The CFPB has recorded complaints against ADP Inc. from 48 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~806)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.