CFPB Consumer Complaint Profile
ADP Inc.
Behind the 806 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 806
- Total complaints
- Among the highest
- 208
- Last 12 months
- 96.5%
- Timely response
- Below median
- 48
- States affected
The verdict
806 CFPB complaints put ADP Inc. at #379 out of 3,843 financial companies ranked by complaint volume. It posts a 96.5% on-time response rate, the 36th percentile among companies with 100+ complaints.
- #379
- of 3,843 companies by volume
- 96.5%
- on time (36th pctile)
- Checking or savings …
- most-complained product
- 48
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
ADP Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.5% Around the middle higher than 36% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 175 in 2024 to 231 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 32 |
| 2022 | 138 |
| 2023 | 204 |
| 2024 | 175 |
| 2025 | 231 |
| 2026year in progress | 26 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for ADP Inc.
The CFPB Consumer Complaint Database has logged 806 complaints against ADP Inc. overall, with 208 of those filed in the trailing 12 months. Reports have come from consumers in 48 states and territories, making this a nationwide complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
ADP Inc.'s timely response rate stands at 96.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 0.6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does ADP Inc. have?
The CFPB has logged 806 complaints against ADP Inc. to date, of which 208 came in over the last 12 months.
Does ADP Inc. respond to complaints on time?
CFPB complaints against ADP Inc. draw a 96.5% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for ADP Inc.?
The most complained-about product for ADP Inc. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with ADP Inc.?
The most common issue reported by consumers about ADP Inc. is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against ADP Inc.?
You can file a complaint against ADP Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about ADP Inc.?
The CFPB has recorded complaints against ADP Inc. from 48 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.