CFPB Consumer Complaint Profile
JPMorgan Chase & Co.
What 162,385 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 162,385
- Total complaints
- 23,946
- Last 12 months
- 99.9%
- Timely response
- 62
- States affected
The verdict
JPMorgan Chase & Co. ranks #6 of 3,848 financial companies by CFPB complaint volume, with 162,385 complaints on record. Its on-time response rate is 99.9%, ahead of the 93% median among companies with 100+ complaints.
- #6
- of 3,848 companies by volume
- 99.9%
- answered on time
- Checking or savings …
- most-complained product
- 62
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 374 |
| 2012 | 7,289 |
| 2013 | 7,989 |
| 2014 | 7,735 |
| 2015 | 7,968 |
| 2016 | 8,761 |
| 2017 | 8,390 |
| 2018 | 8,906 |
| 2019 | 8,260 |
| 2020 | 9,224 |
| 2021 | 10,759 |
| 2022 | 12,121 |
| 2023 | 15,615 |
| 2024 | 19,232 |
| 2025 | 24,455 |
| 2026 | 5,307 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for JPMorgan Chase & Co.
162,385 complaints against JPMorgan Chase & Co. appear in the CFPB record, including 23,946 from the trailing year. The 62 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
JPMorgan Chase & Co.'s timely response rate stands at 99.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. In 22.3% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. 19.7% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does JPMorgan Chase & Co. have?
The CFPB has logged 162,385 complaints against JPMorgan Chase & Co. to date, of which 23,946 came in over the last 12 months.
Does JPMorgan Chase & Co. respond to complaints on time?
99.9% of the CFPB complaints against JPMorgan Chase & Co. get a response within the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for JPMorgan Chase & Co.?
The most complained-about product for JPMorgan Chase & Co. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with JPMorgan Chase & Co.?
The most common issue reported by consumers about JPMorgan Chase & Co. is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against JPMorgan Chase & Co.?
You can file a complaint against JPMorgan Chase & Co. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about JPMorgan Chase & Co.?
Consumers in 62 states and territories have filed complaints about JPMorgan Chase & Co. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~162,385)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.