CFPB Consumer Complaint Profile
JPMorgan Chase & Co.
What 162,385 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 162,385
- Total complaints
- Among the highest
- 23,946
- Last 12 months
- 99.9%
- Timely response
- Top decile
- 62
- States affected
The verdict
JPMorgan Chase & Co. ranks #6 of 3,843 financial companies by CFPB complaint volume, with 162,385 complaints on record. Its on-time response rate is 99.9%, the 82nd percentile among companies with 100+ complaints.
- #6
- of 3,843 companies by volume
- 99.9%
- on time (82nd pctile)
- Checking or savings …
- most-complained product
- 62
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
JPMorgan Chase & Co. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.9% Top 18% higher than 82% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 19,232 in 2024 to 24,455 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 374 |
| 2012 | 7,289 |
| 2013 | 7,989 |
| 2014 | 7,735 |
| 2015 | 7,968 |
| 2016 | 8,761 |
| 2017 | 8,390 |
| 2018 | 8,906 |
| 2019 | 8,260 |
| 2020 | 9,224 |
| 2021 | 10,759 |
| 2022 | 12,121 |
| 2023 | 15,615 |
| 2024 | 19,232 |
| 2025 | 24,455 |
| 2026year in progress | 5,307 |
Complaints by State (Top 15)
Company Responses
JPMorgan Chase & Co. Complaint Concentration Profile
JPMorgan Chase & Co. is a high-volume CFPB cohort (162,385 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 117 named product lines in the stored breakdown, the leading three (Checking or savings account, Credit card or prepaid card, Credit card) hold a 42.7% share of product-tagged complaints. The Herfindahl index on that product mix is 0.092 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Managing an account, Problem with a purchase shown on your statement, Incorrect information on your report) cover a 43.3% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (California, New York, Florida) hold a 38.7% share of state-tagged volume across 62 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 79.7% share among the 162,384 response-tagged complaints (129,475 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (24,455 complaints); the lightest year on file was 2011 (374). From 2024 to 2025, annual volume rose 27.2% (19,232 → 24,455). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for JPMorgan Chase & Co.
162,385 complaints against JPMorgan Chase & Co. appear in the CFPB record, including 23,946 from the trailing year. The 62 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
JPMorgan Chase & Co.'s timely response rate stands at 99.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Resolved cases drew a formal consumer-dispute rate of 22.3% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 19.7% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does JPMorgan Chase & Co. have?
The CFPB has logged 162,385 complaints against JPMorgan Chase & Co. to date, of which 23,946 came in over the last 12 months.
Does JPMorgan Chase & Co. respond to complaints on time?
CFPB complaints against JPMorgan Chase & Co. draw a 99.9% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for JPMorgan Chase & Co.?
The most complained-about product for JPMorgan Chase & Co. is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with JPMorgan Chase & Co.?
The most common issue reported by consumers about JPMorgan Chase & Co. is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against JPMorgan Chase & Co.?
You can file a complaint against JPMorgan Chase & Co. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about JPMorgan Chase & Co.?
Consumers in 62 states and territories have filed complaints about JPMorgan Chase & Co. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for JPMorgan Chase & Co.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (162,385 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (22.3% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.