CFPB Consumer Complaint Profile
Wells Fargo & Company
Consumers have filed 163,363 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 163,363
- Total complaints
- 19,933
- Last 12 months
- 97.7%
- Timely response
- 62
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Wells Fargo & Company has accumulated 163,363 complaints, placing it #5 by volume. Its on-time response rate is 97.7%, ahead of the 93% median among companies with 100+ complaints.
- #5
- of 3,848 companies by volume
- 97.7%
- answered on time
- Checking or savings …
- most-complained product
- 62
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 258 |
| 2012 | 9,452 |
| 2013 | 11,126 |
| 2014 | 9,168 |
| 2015 | 9,282 |
| 2016 | 11,200 |
| 2017 | 9,066 |
| 2018 | 8,789 |
| 2019 | 7,423 |
| 2020 | 7,534 |
| 2021 | 9,066 |
| 2022 | 10,822 |
| 2023 | 20,722 |
| 2024 | 15,181 |
| 2025 | 19,463 |
| 2026 | 4,811 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Wells Fargo & Company
The CFPB Consumer Complaint Database has logged 163,363 complaints against Wells Fargo & Company overall, with 19,933 of those filed in the trailing 12 months. Reports have come from consumers in 62 states and territories, making this a nationwide complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Wells Fargo & Company answers 97.7% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 21.8% of resolved cases, indicating how frequently the initial fix fell short. 20.1% of resolved complaints ended with some monetary or non-monetary relief for the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Wells Fargo & Company have?
The CFPB has logged 163,363 complaints against Wells Fargo & Company to date, of which 19,933 came in over the last 12 months.
Does Wells Fargo & Company respond to complaints on time?
Wells Fargo & Company's CFPB timely-response rate is 97.7%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Wells Fargo & Company?
The most complained-about product for Wells Fargo & Company is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Wells Fargo & Company?
Consumers most often cite "Managing an account" when complaining about Wells Fargo & Company; the full issue list with counts is above.
How do I file a complaint against Wells Fargo & Company?
You can file a complaint against Wells Fargo & Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wells Fargo & Company?
Wells Fargo & Company has drawn CFPB complaints from 62 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~163,363)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.