CFPB Consumer Complaint Profile
Wells Fargo & Company
Consumers have filed 163,363 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 163,363
- Total complaints
- Among the highest
- 19,933
- Last 12 months
- 97.7%
- Timely response
- Below median
- 62
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Wells Fargo & Company has accumulated 163,363 complaints, placing it #5 by volume. Its on-time response rate is 97.7%, the 45th percentile among companies with 100+ complaints.
- #5
- of 3,843 companies by volume
- 97.7%
- on time (45th pctile)
- Checking or savings …
- most-complained product
- 62
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Wells Fargo & Company vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.7% Around the middle higher than 45% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 15,181 in 2024 to 19,463 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 258 |
| 2012 | 9,452 |
| 2013 | 11,126 |
| 2014 | 9,168 |
| 2015 | 9,282 |
| 2016 | 11,200 |
| 2017 | 9,066 |
| 2018 | 8,789 |
| 2019 | 7,423 |
| 2020 | 7,534 |
| 2021 | 9,066 |
| 2022 | 10,822 |
| 2023 | 20,722 |
| 2024 | 15,181 |
| 2025 | 19,463 |
| 2026year in progress | 4,811 |
Complaints by State (Top 15)
Company Responses
Wells Fargo & Company Complaint Concentration Profile
Wells Fargo & Company is a high-volume CFPB cohort (163,363 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 114 named product lines in the stored breakdown, the leading three (Checking or savings account, Mortgage, Mortgage) hold a 36.9% share of product-tagged complaints. The Herfindahl index on that product mix is 0.080 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Managing an account, Loan modification,collection,foreclosure, Incorrect information on your report) cover a 45.4% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (California, Florida, Texas) hold a 37.9% share of state-tagged volume across 62 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 79.3% share among the 163,363 response-tagged complaints (129,559 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2023 (20,722 complaints); the lightest year on file was 2011 (258). From 2024 to 2025, annual volume rose 28.2% (15,181 → 19,463). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Wells Fargo & Company
The CFPB Consumer Complaint Database has logged 163,363 complaints against Wells Fargo & Company overall, with 19,933 of those filed in the trailing 12 months. Reports have come from consumers in 62 states and territories, making this a nationwide complaint footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Wells Fargo & Company posts a 97.7% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 21.8% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 20.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Wells Fargo & Company have?
The CFPB has logged 163,363 complaints against Wells Fargo & Company to date, of which 19,933 came in over the last 12 months.
Does Wells Fargo & Company respond to complaints on time?
Wells Fargo & Company's CFPB timely-response rate is 97.7%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Wells Fargo & Company?
The most complained-about product for Wells Fargo & Company is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Wells Fargo & Company?
Consumers most often cite "Managing an account" when complaining about Wells Fargo & Company; the full issue list with counts is above.
How do I file a complaint against Wells Fargo & Company?
You can file a complaint against Wells Fargo & Company directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wells Fargo & Company?
Wells Fargo & Company has drawn CFPB complaints from 62 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Wells Fargo & Company: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (163,363 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (21.8% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.