CFPB Consumer Complaint Profile

Advanced Call Center Technologies, LLC

30 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

30
Total complaints
1
Last 12 months
93.3%
Timely response
17
States affected

The verdict

30 CFPB complaints put Advanced Call Center Technologies, LLC at #2336 out of 3,848 financial companies ranked by complaint volume. Its on-time response rate is 93.3%, ahead of the 93% median among companies with 100+ complaints.

#2336
of 3,848 companies by volume
93.3%
answered on time
Debt collection
most-complained product
17
states with complaints
Advanced Call Center Technologies, LLC timely response rate 93.3%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Debt collection - Credit card 12
Debt collection - Credit card debt 9
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 2
Debt collection - I do not know 2
Debt collection - Other debt 1
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report 1
Mortgage - Other type of mortgage 1
Money transfer, virtual currency, or money service - Virtual currency 1
Debt collection - Medical debt 1

Top Issues

1.Communication tactics 14
2.False statements or representation 4
3.Cont'd attempts collect debt not owed 2
4.Incorrect information on your report 2
5.Disclosure verification of debt 2
6.Written notification about debt 2
7.Problem with a company's investigation into an existing issue 1
8.Credit monitoring or identity theft protection services 1
9.Fraud or scam 1
10.Threatened to contact someone or share information improperly 1

Complaints by Year

Year Complaints
2014 2
2015 8
2016 2
2017 7
2018 8
2022 1
2023 1
2025 1

Complaints by State (Top 15)

Florida 3
New York 3
Illinois 2
Tennessee 2
Georgia 2
Pennsylvania 2
New Jersey 2
California 2
Oregon 2
North Carolina 2
Connecticut 2
Indiana 1
Kentucky 1
Arizona 1
Virginia 1

Company Responses

Closed with explanation 30

What the CFPB Complaint Record Shows for Advanced Call Center Technologies, LLC

Advanced Call Center Technologies, LLC carries 30 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 17 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.

Advanced Call Center Technologies, LLC's timely response rate stands at 93.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response in 7.7% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. 0% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Advanced Call Center Technologies, LLC have?

Advanced Call Center Technologies, LLC has 30 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.

Does Advanced Call Center Technologies, LLC respond to complaints on time?

Advanced Call Center Technologies, LLC has a 93.3% timely response rate to CFPB complaints.

What product generates the most complaints for Advanced Call Center Technologies, LLC?

"Debt collection" draws more CFPB complaints against Advanced Call Center Technologies, LLC than any other product - see the full breakdown above.

What is the most common complaint issue with Advanced Call Center Technologies, LLC?

"Communication tactics" is the single most frequently cited issue in complaints against Advanced Call Center Technologies, LLC - see all issues and counts above.

How do I file a complaint against Advanced Call Center Technologies, LLC?

You can file a complaint against Advanced Call Center Technologies, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Advanced Call Center Technologies, LLC?

Consumers in 17 states and territories have filed complaints about Advanced Call Center Technologies, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.