CFPB Consumer Complaint Profile
Advanced Call Center Technologies, LLC
30 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 30
- Total complaints
- Mid-range
- 1
- Last 12 months
- 93.3%
- Timely response
- Bottom quartile
- 17
- States affected
The verdict
30 CFPB complaints put Advanced Call Center Technologies, LLC at #2333 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 93.3%, the 24th percentile among companies with 100+ complaints.
- #2333
- of 3,843 companies by volume
- 93.3%
- on time (24th pctile)
- Debt collection
- most-complained product
- 17
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Advanced Call Center Technologies, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.3% Among the lowest higher than 24% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 2 |
| 2015 | 8 |
| 2016 | 2 |
| 2017 | 7 |
| 2018 | 8 |
| 2022 | 1 |
| 2023 | 1 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Advanced Call Center Technologies, LLC
Advanced Call Center Technologies, LLC carries 30 complaints in the CFPB's database, 1 of them filed within the past 12 months. Consumers spanning 17 states and territories have weighed in, giving this a multi-regional footprint. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Communication tactics," a reasonable starting point for understanding recurring friction.
Advanced Call Center Technologies, LLC's timely response rate stands at 93.3%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Consumers formally disputed the company's response at a 7.7% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Advanced Call Center Technologies, LLC have?
Advanced Call Center Technologies, LLC has 30 total consumer complaints filed with the CFPB, with 1 filed in the last 12 months.
Does Advanced Call Center Technologies, LLC respond to complaints on time?
Advanced Call Center Technologies, LLC has a 93.3% timely response rate to CFPB complaints.
What product generates the most complaints for Advanced Call Center Technologies, LLC?
"Debt collection" draws more CFPB complaints against Advanced Call Center Technologies, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Advanced Call Center Technologies, LLC?
"Communication tactics" is the single most frequently cited issue in complaints against Advanced Call Center Technologies, LLC - see all issues and counts above.
How do I file a complaint against Advanced Call Center Technologies, LLC?
You can file a complaint against Advanced Call Center Technologies, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Advanced Call Center Technologies, LLC?
Consumers in 17 states and territories have filed complaints about Advanced Call Center Technologies, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Advanced Call Center Technologies, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (7.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.