CFPB Consumer Complaint Profile
Continental Services Group, Inc. d/b/a ConServe
1,609 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 1,609
- Total complaints
- 423
- Last 12 months
- 99.9%
- Timely response
- 54
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Continental Services Group, Inc. d/b/a ConServe has accumulated 1,609 complaints, placing it #246 by volume. Its on-time response rate is 99.9%, ahead of the 93% median among companies with 100+ complaints.
- #246
- of 3,848 companies by volume
- 99.9%
- answered on time
- Debt collection
- most-complained product
- 54
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1 |
| 2013 | 22 |
| 2014 | 87 |
| 2015 | 65 |
| 2016 | 67 |
| 2017 | 122 |
| 2018 | 99 |
| 2019 | 78 |
| 2020 | 59 |
| 2021 | 95 |
| 2022 | 86 |
| 2023 | 89 |
| 2024 | 232 |
| 2025 | 394 |
| 2026 | 113 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Continental Services Group, Inc. d/b/a ConServe
1,609 complaints against Continental Services Group, Inc. d/b/a ConServe appear in the CFPB record, including 423 from the trailing year. The 54 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Continental Services Group, Inc. d/b/a ConServe's timely response rate stands at 99.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 7.7% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 14.9% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Continental Services Group, Inc. d/b/a ConServe have?
The CFPB has logged 1,609 complaints against Continental Services Group, Inc. d/b/a ConServe to date, of which 423 came in over the last 12 months.
Does Continental Services Group, Inc. d/b/a ConServe respond to complaints on time?
Continental Services Group, Inc. d/b/a ConServe's CFPB timely-response rate is 99.9%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Continental Services Group, Inc. d/b/a ConServe?
The most complained-about product for Continental Services Group, Inc. d/b/a ConServe is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Continental Services Group, Inc. d/b/a ConServe?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Continental Services Group, Inc. d/b/a ConServe; the full issue list with counts is above.
How do I file a complaint against Continental Services Group, Inc. d/b/a ConServe?
You can file a complaint against Continental Services Group, Inc. d/b/a ConServe directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Continental Services Group, Inc. d/b/a ConServe?
The CFPB has recorded complaints against Continental Services Group, Inc. d/b/a ConServe from 54 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~1,609)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.