CFPB Consumer Complaint Profile
Advanced Collection Bureau, Inc.
What 392 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 392
- Total complaints
- 58
- Last 12 months
- 100%
- Timely response
- 32
- States affected
The verdict
Advanced Collection Bureau, Inc. ranks #582 of 3,848 financial companies by CFPB complaint volume, with 392 complaints on record. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #582
- of 3,848 companies by volume
- 100%
- answered on time
- Debt collection
- most-complained product
- 32
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 5 |
| 2015 | 26 |
| 2016 | 22 |
| 2017 | 42 |
| 2018 | 38 |
| 2019 | 20 |
| 2020 | 38 |
| 2021 | 42 |
| 2022 | 32 |
| 2023 | 32 |
| 2024 | 28 |
| 2025 | 52 |
| 2026 | 15 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Advanced Collection Bureau, Inc.
The CFPB Consumer Complaint Database has logged 392 complaints against Advanced Collection Bureau, Inc. overall, with 58 of those filed in the trailing 12 months. Reports have come from consumers in 32 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Advanced Collection Bureau, Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response was formally disputed in 23.9% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 0.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Advanced Collection Bureau, Inc. have?
Advanced Collection Bureau, Inc. has 392 total consumer complaints filed with the CFPB, with 58 filed in the last 12 months.
Does Advanced Collection Bureau, Inc. respond to complaints on time?
100% of the CFPB complaints against Advanced Collection Bureau, Inc. get a response within the expected window. This is considered excellent.
What product generates the most complaints for Advanced Collection Bureau, Inc.?
"Debt collection" draws more CFPB complaints against Advanced Collection Bureau, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Advanced Collection Bureau, Inc.?
The most common issue reported by consumers about Advanced Collection Bureau, Inc. is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Advanced Collection Bureau, Inc.?
You can file a complaint against Advanced Collection Bureau, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Advanced Collection Bureau, Inc.?
Consumers in 32 states and territories have filed complaints about Advanced Collection Bureau, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~392)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.