CFPB Consumer Complaint Profile
Charles Schwab Corporation, the
1,244 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 1,244
- Total complaints
- Among the highest
- 306
- Last 12 months
- 99.1%
- Timely response
- Above median
- 49
- States affected
The verdict
1,244 CFPB complaints put Charles Schwab Corporation, the at #292 out of 3,843 financial companies ranked by complaint volume. It posts a 99.1% on-time response rate, the 62nd percentile among companies with 100+ complaints.
- #292
- of 3,843 companies by volume
- 99.1%
- on time (62nd pctile)
- Checking or savings …
- most-complained product
- 49
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Charles Schwab Corporation, the vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.1% Higher than most higher than 62% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 185 in 2024 to 256 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 15 |
| 2013 | 13 |
| 2014 | 21 |
| 2015 | 16 |
| 2016 | 43 |
| 2017 | 44 |
| 2018 | 70 |
| 2019 | 63 |
| 2020 | 77 |
| 2021 | 130 |
| 2022 | 124 |
| 2023 | 114 |
| 2024 | 185 |
| 2025 | 256 |
| 2026year in progress | 72 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Charles Schwab Corporation, the
1,244 complaints against Charles Schwab Corporation, the appear in the CFPB record, including 306 from the trailing year. The 49 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Charles Schwab Corporation, the posts a 99.1% reply rate on forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response carried a 24% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 9%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Charles Schwab Corporation, the have?
Charles Schwab Corporation, the has 1,244 total consumer complaints filed with the CFPB, with 306 filed in the last 12 months.
Does Charles Schwab Corporation, the respond to complaints on time?
Charles Schwab Corporation, the's CFPB timely-response rate is 99.1%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Charles Schwab Corporation, the?
"Checking or savings account" draws more CFPB complaints against Charles Schwab Corporation, the than any other product - see the full breakdown above.
What is the most common complaint issue with Charles Schwab Corporation, the?
Consumers most often cite "Managing an account" when complaining about Charles Schwab Corporation, the; the full issue list with counts is above.
How do I file a complaint against Charles Schwab Corporation, the?
You can file a complaint against Charles Schwab Corporation, the directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Charles Schwab Corporation, the?
Consumers in 49 states and territories have filed complaints about Charles Schwab Corporation, the with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Charles Schwab Corporation, the: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,244 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (24% here).
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Charles Schwab Corporation, the have?
Charles Schwab Corporation, the has 1,244 total consumer complaints filed with the CFPB, with 306 filed in the last 12 months.
Does Charles Schwab Corporation, the respond to complaints on time?
Charles Schwab Corporation, the's CFPB timely-response rate is 99.1%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Charles Schwab Corporation, the?
"Checking or savings account" draws more CFPB complaints against Charles Schwab Corporation, the than any other product - see the full breakdown above.
What is the most common complaint issue with Charles Schwab Corporation, the?
Consumers most often cite "Managing an account" when complaining about Charles Schwab Corporation, the; the full issue list with counts is above.
How do I file a complaint against Charles Schwab Corporation, the?
You can file a complaint against Charles Schwab Corporation, the directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Charles Schwab Corporation, the?
Consumers in 49 states and territories have filed complaints about Charles Schwab Corporation, the with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.