CFPB Consumer Complaint Profile

Charles Schwab Corporation, the

1,244 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.

Data updated 2026-05-15

1,244
Total complaints
306
Last 12 months
99.1%
Timely response
49
States affected

The verdict

1,244 CFPB complaints put Charles Schwab Corporation, the at #291 out of 3,848 financial companies ranked by complaint volume. It answers 99.1% of complaints on time - above the 93% median for companies with 100+ complaints.

#291
of 3,848 companies by volume
99.1%
answered on time
Checking or savings …
most-complained product
49
states with complaints
Charles Schwab Corporation, the timely response rate 99.1%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Checking or savings account - Checking account 759
Checking or savings account - Other banking product or service 128
Bank account or service - Checking account 71
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 61
Money transfer, virtual currency, or money service - Domestic (US) money transfer 59
Bank account or service - Other bank product/service 19
Checking or savings account - Savings account 15
Money transfer, virtual currency, or money service - Mobile or digital wallet 15
Credit card - General-purpose credit card or charge card 13
Credit card or prepaid card - General-purpose credit card or charge card 13

Top Issues

1.Managing an account 528
2.Closing an account 146
3.Opening an account 108
4.Problem with a lender or other company charging your account 91
5.Account opening, closing, or management 52
6.Fraud or scam 48
7.Improper use of your report 47
8.Incorrect information on your report 24
9.Problem caused by your funds being low 22
10.Deposits and withdrawals 21

Complaints by Year

Year Complaints
2011 1
2012 15
2013 13
2014 21
2015 16
2016 43
2017 44
2018 70
2019 63
2020 77
2021 130
2022 124
2023 114
2024 185
2025 256
2026 72

Complaints by State (Top 15)

California 256
New York 115
Florida 94
Texas 94
Virginia 54
New Jersey 49
Illinois 48
Georgia 45
North Carolina 40
Washington 37
Nevada 31
Ohio 30
Arizona 29
Pennsylvania 24
Massachusetts 24

Company Responses

Closed with explanation 1,126
Closed with monetary relief 81
Closed with non-monetary relief 26
In progress 4
Closed without relief 3
Closed 2
Closed with relief 2

What the CFPB Complaint Record Shows for Charles Schwab Corporation, the

1,244 complaints against Charles Schwab Corporation, the appear in the CFPB record, including 306 from the trailing year. The 49 states and territories represented put this footprint in nationwide territory. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

Within the Bureau's 15-day response window, Charles Schwab Corporation, the answers 99.1% of forwarded complaints. That is at or above benchmark levels, a sign the company handles intake and escalation well. The company's response was formally disputed in 24% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 9% closed with the consumer receiving monetary or non-monetary relief.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Charles Schwab Corporation, the have?

Charles Schwab Corporation, the has 1,244 total consumer complaints filed with the CFPB, with 306 filed in the last 12 months.

Does Charles Schwab Corporation, the respond to complaints on time?

Charles Schwab Corporation, the's CFPB timely-response rate is 99.1%. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for Charles Schwab Corporation, the?

"Checking or savings account" draws more CFPB complaints against Charles Schwab Corporation, the than any other product - see the full breakdown above.

What is the most common complaint issue with Charles Schwab Corporation, the?

Consumers most often cite "Managing an account" when complaining about Charles Schwab Corporation, the; the full issue list with counts is above.

How do I file a complaint against Charles Schwab Corporation, the?

You can file a complaint against Charles Schwab Corporation, the directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Charles Schwab Corporation, the?

Consumers in 49 states and territories have filed complaints about Charles Schwab Corporation, the with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.