CFPB Consumer Complaint Profile
Shellpoint Partners, LLC
What 17,447 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 17,447
- Total complaints
- 3,760
- Last 12 months
- 99.3%
- Timely response
- 56
- States affected
The verdict
17,447 CFPB complaints put Shellpoint Partners, LLC at #41 out of 3,848 financial companies ranked by complaint volume. It answers 99.3% of complaints on time - above the 93% median for companies with 100+ complaints.
- #41
- of 3,848 companies by volume
- 99.3%
- answered on time
- Mortgage
- most-complained product
- 56
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 4 |
| 2013 | 7 |
| 2014 | 221 |
| 2015 | 335 |
| 2016 | 468 |
| 2017 | 601 |
| 2018 | 522 |
| 2019 | 908 |
| 2020 | 2,020 |
| 2021 | 1,757 |
| 2022 | 1,394 |
| 2023 | 1,484 |
| 2024 | 3,094 |
| 2025 | 3,874 |
| 2026 | 757 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Shellpoint Partners, LLC
The CFPB Consumer Complaint Database has logged 17,447 complaints against Shellpoint Partners, LLC overall, with 3,760 of those filed in the trailing 12 months. Reports have come from consumers in 56 states and territories, making this a nationwide complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
99.3% of CFPB-forwarded complaints against Shellpoint Partners, LLC get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. In 23.9% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 2.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Shellpoint Partners, LLC have?
Shellpoint Partners, LLC has 17,447 total consumer complaints filed with the CFPB, with 3,760 filed in the last 12 months.
Does Shellpoint Partners, LLC respond to complaints on time?
Shellpoint Partners, LLC's CFPB timely-response rate is 99.3%. This is considered excellent.
What product generates the most complaints for Shellpoint Partners, LLC?
The most complained-about product for Shellpoint Partners, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Shellpoint Partners, LLC?
Consumers most often cite "Trouble during payment process" when complaining about Shellpoint Partners, LLC; the full issue list with counts is above.
How do I file a complaint against Shellpoint Partners, LLC?
You can file a complaint against Shellpoint Partners, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Shellpoint Partners, LLC?
Consumers in 56 states and territories have filed complaints about Shellpoint Partners, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~17,447)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.