CFPB Consumer Complaint Profile
Shellpoint Partners, LLC
What 17,447 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 17,447
- Total complaints
- Among the highest
- 3,760
- Last 12 months
- 99.3%
- Timely response
- Above median
- 56
- States affected
The verdict
17,447 CFPB complaints put Shellpoint Partners, LLC at #41 out of 3,843 financial companies ranked by complaint volume. It posts a 99.3% on-time response rate, the 66th percentile among companies with 100+ complaints.
- #41
- of 3,843 companies by volume
- 99.3%
- on time (66th pctile)
- Mortgage
- most-complained product
- 56
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Shellpoint Partners, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.3% Higher than most higher than 66% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 3,094 in 2024 to 3,874 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2011 | 1 |
| 2012 | 4 |
| 2013 | 7 |
| 2014 | 221 |
| 2015 | 335 |
| 2016 | 468 |
| 2017 | 601 |
| 2018 | 522 |
| 2019 | 908 |
| 2020 | 2,020 |
| 2021 | 1,757 |
| 2022 | 1,394 |
| 2023 | 1,484 |
| 2024 | 3,094 |
| 2025 | 3,874 |
| 2026year in progress | 757 |
Complaints by State (Top 15)
Company Responses
Shellpoint Partners, LLC Complaint Concentration Profile
Shellpoint Partners, LLC's complaint volume is large enough to measure concentration - not just the headline totals. Across 49 named product lines in the stored breakdown, the leading three (Mortgage, Mortgage, Credit reporting or other personal consumer reports) hold a 72.6% share of product-tagged complaints. The Herfindahl index on that product mix is 0.359 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Trouble during payment process, Struggling to pay mortgage, Incorrect information on your report) cover a 77.8% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (California, Florida, Texas) hold a 34.5% share of state-tagged volume across 56 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 97.5% share among the 17,447 response-tagged complaints (17,015 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (3,874 complaints); the lightest year on file was 2011 (1). From 2024 to 2025, annual volume rose 25.2% (3,094 → 3,874). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Shellpoint Partners, LLC
The CFPB Consumer Complaint Database has logged 17,447 complaints against Shellpoint Partners, LLC overall, with 3,760 of those filed in the trailing 12 months. Reports have come from consumers in 56 states and territories, making this a nationwide complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Trouble during payment process" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Shellpoint Partners, LLC draw a 99.3% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 23.9% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 2.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Shellpoint Partners, LLC have?
Shellpoint Partners, LLC has 17,447 total consumer complaints filed with the CFPB, with 3,760 filed in the last 12 months.
Does Shellpoint Partners, LLC respond to complaints on time?
Shellpoint Partners, LLC's CFPB timely-response rate is 99.3%. This is considered excellent.
What product generates the most complaints for Shellpoint Partners, LLC?
The most complained-about product for Shellpoint Partners, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Shellpoint Partners, LLC?
Consumers most often cite "Trouble during payment process" when complaining about Shellpoint Partners, LLC; the full issue list with counts is above.
How do I file a complaint against Shellpoint Partners, LLC?
You can file a complaint against Shellpoint Partners, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Shellpoint Partners, LLC?
Consumers in 56 states and territories have filed complaints about Shellpoint Partners, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Shellpoint Partners, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (17,447 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.9% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Shellpoint Partners, LLC have?
Shellpoint Partners, LLC has 17,447 total consumer complaints filed with the CFPB, with 3,760 filed in the last 12 months.
Does Shellpoint Partners, LLC respond to complaints on time?
Shellpoint Partners, LLC's CFPB timely-response rate is 99.3%. This is considered excellent.
What product generates the most complaints for Shellpoint Partners, LLC?
The most complained-about product for Shellpoint Partners, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Shellpoint Partners, LLC?
Consumers most often cite "Trouble during payment process" when complaining about Shellpoint Partners, LLC; the full issue list with counts is above.
How do I file a complaint against Shellpoint Partners, LLC?
You can file a complaint against Shellpoint Partners, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Shellpoint Partners, LLC?
Consumers in 56 states and territories have filed complaints about Shellpoint Partners, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.