CFPB Consumer Complaint Profile
America First Federal Credit Union
What 794 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 794
- Total complaints
- 199
- Last 12 months
- 97.5%
- Timely response
- 37
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, America First Federal Credit Union has accumulated 794 complaints, placing it #383 by volume. It answers 97.5% of complaints on time - above the 93% median for companies with 100+ complaints.
- #383
- of 3,848 companies by volume
- 97.5%
- answered on time
- Checking or savings …
- most-complained product
- 37
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 22 |
| 2020 | 52 |
| 2021 | 150 |
| 2022 | 104 |
| 2023 | 107 |
| 2024 | 130 |
| 2025 | 186 |
| 2026 | 43 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for America First Federal Credit Union
794 complaints against America First Federal Credit Union appear in the CFPB record, including 199 from the trailing year. The 37 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
97.5% of CFPB-forwarded complaints against America First Federal Credit Union get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 0.1% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does America First Federal Credit Union have?
The CFPB has logged 794 complaints against America First Federal Credit Union to date, of which 199 came in over the last 12 months.
Does America First Federal Credit Union respond to complaints on time?
America First Federal Credit Union has a 97.5% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for America First Federal Credit Union?
The most complained-about product for America First Federal Credit Union is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with America First Federal Credit Union?
Consumers most often cite "Managing an account" when complaining about America First Federal Credit Union; the full issue list with counts is above.
How do I file a complaint against America First Federal Credit Union?
You can file a complaint against America First Federal Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about America First Federal Credit Union?
Consumers in 37 states and territories have filed complaints about America First Federal Credit Union with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~794)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.