CFPB Consumer Complaint Profile
America First Federal Credit Union
What 794 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 794
- Total complaints
- Among the highest
- 199
- Last 12 months
- 97.5%
- Timely response
- Below median
- 37
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, America First Federal Credit Union has accumulated 794 complaints, placing it #383 by volume. It posts a 97.5% on-time response rate, the 43rd percentile among companies with 100+ complaints.
- #383
- of 3,843 companies by volume
- 97.5%
- on time (43rd pctile)
- Checking or savings …
- most-complained product
- 37
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
America First Federal Credit Union vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.5% Around the middle higher than 43% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 130 in 2024 to 186 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 22 |
| 2020 | 52 |
| 2021 | 150 |
| 2022 | 104 |
| 2023 | 107 |
| 2024 | 130 |
| 2025 | 186 |
| 2026year in progress | 43 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for America First Federal Credit Union
794 complaints against America First Federal Credit Union appear in the CFPB record, including 199 from the trailing year. The 37 states and territories represented put this footprint in multi-regional territory. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against America First Federal Credit Union draw a 97.5% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, the consumer-relief closure rate is 0.1%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does America First Federal Credit Union have?
The CFPB has logged 794 complaints against America First Federal Credit Union to date, of which 199 came in over the last 12 months.
Does America First Federal Credit Union respond to complaints on time?
America First Federal Credit Union has a 97.5% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for America First Federal Credit Union?
The most complained-about product for America First Federal Credit Union is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with America First Federal Credit Union?
Consumers most often cite "Managing an account" when complaining about America First Federal Credit Union; the full issue list with counts is above.
How do I file a complaint against America First Federal Credit Union?
You can file a complaint against America First Federal Credit Union directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about America First Federal Credit Union?
Consumers in 37 states and territories have filed complaints about America First Federal Credit Union with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.