CFPB Consumer Complaint Profile

Ascendium Education Group

Consumers have filed 309 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.

Data updated 2026-05-15

309
Total complaints
35
Last 12 months
98.7%
Timely response
44
States affected

The verdict

Among 3,848 financial companies tracked by CFPB complaint volume, Ascendium Education Group sits at #685, with 309 complaints logged. 98.7% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.

#685
of 3,848 companies by volume
98.7%
answered on time
Student loan
most-complained product
44
states with complaints
Ascendium Education Group timely response rate 98.7%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Student loan - Federal student loan servicing 118
Debt collection - Federal student loan debt 57
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting 54
Debt collection - I do not know 27
Student loan - Private student loan 19
Debt collection - Private student loan debt 17
Credit reporting or other personal consumer reports - Credit reporting 8
Debt collection - Other debt 6
Debt collection - Payday loan debt 2
Debt collection - Auto debt 1

Top Issues

1.Dealing with your lender or servicer 92
2.Incorrect information on your report 49
3.Attempts to collect debt not owed 48
4.Written notification about debt 30
5.Struggling to repay your loan 23
6.Problem with a credit reporting company's investigation into an existing problem 21
7.Took or threatened to take negative or legal action 11
8.False statements or representation 9
9.Communication tactics 8
10.Improper use of your report 6

Complaints by Year

Year Complaints
2019 95
2020 79
2021 45
2022 24
2023 12
2024 11
2025 31
2026 12

Complaints by State (Top 15)

Florida 30
California 26
Maryland 21
Georgia 19
Texas 18
Ohio 14
Illinois 11
Pennsylvania 11
Louisiana 11
Washington 11
Arizona 10
South Carolina 10
Michigan 9
New York 8
Wisconsin 8

Company Responses

Closed with explanation 309

What the CFPB Complaint Record Shows for Ascendium Education Group

The CFPB Consumer Complaint Database has logged 309 complaints against Ascendium Education Group overall, with 35 of those filed in the trailing 12 months. Reports have come from consumers in 44 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Inside that category, "Dealing with your lender or servicer" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.

98.7% of CFPB-forwarded complaints against Ascendium Education Group get a reply inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Of complaints that were resolved, 0% closed with some form of monetary or non-monetary relief to the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Ascendium Education Group have?

309 complaints have been filed against Ascendium Education Group with the CFPB overall - 35 of them in the past year.

Does Ascendium Education Group respond to complaints on time?

98.7% of the CFPB complaints against Ascendium Education Group get a response within the expected window. That is a strong response record by CFPB standards.

What product generates the most complaints for Ascendium Education Group?

The most complained-about product for Ascendium Education Group is "Student loan." You can view the full product breakdown on this page.

What is the most common complaint issue with Ascendium Education Group?

"Dealing with your lender or servicer" is the single most frequently cited issue in complaints against Ascendium Education Group - see all issues and counts above.

How do I file a complaint against Ascendium Education Group?

You can file a complaint against Ascendium Education Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Ascendium Education Group?

The CFPB has recorded complaints against Ascendium Education Group from 44 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

Similar Companies

Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.