CFPB Consumer Complaint Profile
Ascendium Education Group
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 309
- Total complaints
- Above average
- 35
- Last 12 months
- 98.7%
- Timely response
- Above median
- 44
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Ascendium Education Group sits at #684. For answering complaints on time it stands at the 56th percentile in the 100+ complaint peer group.
- Student loan
- most-complained product
- FL
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Ascendium Education Group vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.7% Higher than most higher than 56% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 11 in 2024 to 31 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 95 |
| 2020 | 79 |
| 2021 | 45 |
| 2022 | 24 |
| 2023 | 12 |
| 2024 | 11 |
| 2025 | 31 |
| 2026year in progress | 12 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ascendium Education Group
The CFPB Consumer Complaint Database shows a nationwide complaint footprint for Ascendium Education Group, with consumers across the country filing against it. No product draws more complaints than "Student loan," which sits at the top of the product breakdown. Inside that category, "Dealing with your lender or servicer" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Ascendium Education Group have?
309 complaints have been filed against Ascendium Education Group with the CFPB overall - 35 of them in the past year.
Does Ascendium Education Group respond to complaints on time?
CFPB complaints against Ascendium Education Group draw a 98.7% timely-response rate inside the expected window. That is a strong response record by CFPB standards.
What product generates the most complaints for Ascendium Education Group?
The most complained-about product for Ascendium Education Group is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Ascendium Education Group?
"Dealing with your lender or servicer" is the single most frequently cited issue in complaints against Ascendium Education Group - see all issues and counts above.
How do I file a complaint against Ascendium Education Group?
You can file a complaint against Ascendium Education Group directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ascendium Education Group?
The CFPB has recorded complaints against Ascendium Education Group from 44 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.