CFPB Consumer Complaint Profile
Navient Solutions, LLC.
What 43,468 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 43,468
- Total complaints
- 818
- Last 12 months
- 100%
- Timely response
- 60
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Navient Solutions, LLC. sits at #20, with 43,468 complaints logged. Its on-time response rate is 100%, ahead of the 93% median among companies with 100+ complaints.
- #20
- of 3,848 companies by volume
- 100%
- answered on time
- Student loan
- most-complained product
- 60
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 1,209 |
| 2013 | 1,586 |
| 2014 | 2,434 |
| 2015 | 2,102 |
| 2016 | 3,308 |
| 2017 | 11,927 |
| 2018 | 5,102 |
| 2019 | 3,796 |
| 2020 | 2,151 |
| 2021 | 1,937 |
| 2022 | 2,115 |
| 2023 | 1,376 |
| 2024 | 3,080 |
| 2025 | 1,149 |
| 2026 | 196 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Navient Solutions, LLC.
The CFPB Consumer Complaint Database has logged 43,468 complaints against Navient Solutions, LLC. overall, with 818 of those filed in the trailing 12 months. Reports have come from consumers in 60 states and territories, making this a nationwide complaint footprint. "Student loan" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Dealing with your lender or servicer" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
100% of CFPB-forwarded complaints against Navient Solutions, LLC. get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 17.1% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 6% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Navient Solutions, LLC. have?
43,468 complaints have been filed against Navient Solutions, LLC. with the CFPB overall - 818 of them in the past year.
Does Navient Solutions, LLC. respond to complaints on time?
100% of the CFPB complaints against Navient Solutions, LLC. get a response within the expected window. This is considered excellent.
What product generates the most complaints for Navient Solutions, LLC.?
The most complained-about product for Navient Solutions, LLC. is "Student loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Navient Solutions, LLC.?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Navient Solutions, LLC.; the full issue list with counts is above.
How do I file a complaint against Navient Solutions, LLC.?
You can file a complaint against Navient Solutions, LLC. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Navient Solutions, LLC.?
Navient Solutions, LLC. has drawn CFPB complaints from 60 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~43,468)
Also handles Student loan
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.