CFPB Consumer Complaint Profile
Mohela
What 24,734 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 24,734
- Total complaints
- 9,185
- Last 12 months
- 73%
- Timely response
- 58
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Mohela has accumulated 24,734 complaints, placing it #30 by volume. 73% of its complaints get an on-time reply, falling short of the 93% median for the 100+ complaint peer group.
- #30
- of 3,848 companies by volume
- 73%
- answered on time
- Student loan
- most-complained product
- 58
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 10 |
| 2013 | 15 |
| 2014 | 26 |
| 2015 | 38 |
| 2016 | 130 |
| 2017 | 139 |
| 2018 | 119 |
| 2019 | 94 |
| 2020 | 98 |
| 2021 | 104 |
| 2022 | 990 |
| 2023 | 4,062 |
| 2024 | 6,507 |
| 2025 | 10,422 |
| 2026 | 1,980 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mohela
24,734 complaints against Mohela appear in the CFPB record, including 9,185 from the trailing year. The 58 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Dealing with your lender or servicer," a reasonable starting point for understanding recurring friction.
Within the Bureau's 15-day response window, Mohela answers 73% of forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response in 20.3% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 5.2% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mohela have?
24,734 complaints have been filed against Mohela with the CFPB overall - 9,185 of them in the past year.
Does Mohela respond to complaints on time?
Mohela's CFPB timely-response rate is 73%. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Mohela?
"Student loan" draws more CFPB complaints against Mohela than any other product - see the full breakdown above.
What is the most common complaint issue with Mohela?
Consumers most often cite "Dealing with your lender or servicer" when complaining about Mohela; the full issue list with counts is above.
How do I file a complaint against Mohela?
You can file a complaint against Mohela directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mohela?
Mohela has drawn CFPB complaints from 58 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~24,734)
Also handles Student loan
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.