CFPB Consumer Complaint Profile
Ascension Point Recovery Services, LLC
163 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 163
- Total complaints
- 14
- Last 12 months
- 100%
- Timely response
- 41
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Ascension Point Recovery Services, LLC has accumulated 163 complaints, placing it #1054 by volume. It answers 100% of complaints on time - above the 93% median for companies with 100+ complaints.
- #1054
- of 3,848 companies by volume
- 100%
- answered on time
- Debt collection
- most-complained product
- 41
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 5 |
| 2014 | 17 |
| 2015 | 15 |
| 2016 | 13 |
| 2017 | 15 |
| 2018 | 20 |
| 2019 | 16 |
| 2020 | 9 |
| 2021 | 6 |
| 2022 | 9 |
| 2023 | 17 |
| 2024 | 6 |
| 2025 | 12 |
| 2026 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ascension Point Recovery Services, LLC
163 complaints against Ascension Point Recovery Services, LLC appear in the CFPB record, including 14 from the trailing year. The 41 states and territories represented put this footprint in nationwide territory. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
100% of CFPB-forwarded complaints against Ascension Point Recovery Services, LLC get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 7.3% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 50.9% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ascension Point Recovery Services, LLC have?
The CFPB has logged 163 complaints against Ascension Point Recovery Services, LLC to date, of which 14 came in over the last 12 months.
Does Ascension Point Recovery Services, LLC respond to complaints on time?
Ascension Point Recovery Services, LLC has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Ascension Point Recovery Services, LLC?
Among all products tied to Ascension Point Recovery Services, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Ascension Point Recovery Services, LLC?
The most common issue reported by consumers about Ascension Point Recovery Services, LLC is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Ascension Point Recovery Services, LLC?
You can file a complaint against Ascension Point Recovery Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ascension Point Recovery Services, LLC?
The CFPB has recorded complaints against Ascension Point Recovery Services, LLC from 41 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~163)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.