CFPB Consumer Complaint Profile
Credit Karma, LLC
4,661 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 4,661
- Total complaints
- Among the highest
- 814
- Last 12 months
- 93.6%
- Timely response
- Below median
- 53
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Credit Karma, LLC has accumulated 4,661 complaints, placing it #111 by volume. On-time replies land at 93.6%, the 25th percentile for the 100+ complaint peer group.
- #111
- of 3,843 companies by volume
- 93.6%
- on time (25th pctile)
- Credit reporting, cr…
- most-complained product
- 53
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Credit Karma, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.6% Around the middle higher than 25% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 897 in 2024 to 779 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 78 |
| 2016 | 293 |
| 2017 | 102 |
| 2018 | 265 |
| 2019 | 211 |
| 2020 | 89 |
| 2021 | 194 |
| 2022 | 735 |
| 2023 | 722 |
| 2024 | 897 |
| 2025 | 779 |
| 2026year in progress | 296 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Credit Karma, LLC
The CFPB Consumer Complaint Database has logged 4,661 complaints against Credit Karma, LLC overall, with 814 of those filed in the trailing 12 months. Reports have come from consumers in 53 states and territories, making this a nationwide complaint footprint. "Credit reporting, credit repair services, or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Credit Karma, LLC posts a 93.6% reply rate on forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response carried a 7.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 17.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Credit Karma, LLC have?
The CFPB has logged 4,661 complaints against Credit Karma, LLC to date, of which 814 came in over the last 12 months.
Does Credit Karma, LLC respond to complaints on time?
Credit Karma, LLC's CFPB timely-response rate is 93.6%.
What product generates the most complaints for Credit Karma, LLC?
Among all products tied to Credit Karma, LLC, "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Credit Karma, LLC?
Consumers most often cite "Managing an account" when complaining about Credit Karma, LLC; the full issue list with counts is above.
How do I file a complaint against Credit Karma, LLC?
You can file a complaint against Credit Karma, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Credit Karma, LLC?
The CFPB has recorded complaints against Credit Karma, LLC from 53 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Credit Karma, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (4,661 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (7.3% here).
Also handles Credit reporting, credit repair services, or other personal consumer reports
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Credit Karma, LLC have?
The CFPB has logged 4,661 complaints against Credit Karma, LLC to date, of which 814 came in over the last 12 months.
Does Credit Karma, LLC respond to complaints on time?
Credit Karma, LLC's CFPB timely-response rate is 93.6%.
What product generates the most complaints for Credit Karma, LLC?
Among all products tied to Credit Karma, LLC, "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Credit Karma, LLC?
Consumers most often cite "Managing an account" when complaining about Credit Karma, LLC; the full issue list with counts is above.
How do I file a complaint against Credit Karma, LLC?
You can file a complaint against Credit Karma, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Credit Karma, LLC?
The CFPB has recorded complaints against Credit Karma, LLC from 53 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.