CFPB Consumer Complaint Profile
Credit Karma, LLC
4,661 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 4,661
- Total complaints
- 814
- Last 12 months
- 93.6%
- Timely response
- 53
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Credit Karma, LLC has accumulated 4,661 complaints, placing it #111 by volume. 93.6% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #111
- of 3,848 companies by volume
- 93.6%
- answered on time
- Credit reporting, cr…
- most-complained product
- 53
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 78 |
| 2016 | 293 |
| 2017 | 102 |
| 2018 | 265 |
| 2019 | 211 |
| 2020 | 89 |
| 2021 | 194 |
| 2022 | 735 |
| 2023 | 722 |
| 2024 | 897 |
| 2025 | 779 |
| 2026 | 296 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Credit Karma, LLC
The CFPB Consumer Complaint Database has logged 4,661 complaints against Credit Karma, LLC overall, with 814 of those filed in the trailing 12 months. Reports have come from consumers in 53 states and territories, making this a nationwide complaint footprint. "Credit reporting, credit repair services, or other personal consumer reports" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Credit Karma, LLC answers 93.6% of forwarded complaints. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. The company's response was formally disputed in 7.3% of resolved cases, indicating how frequently the initial fix fell short. Of complaints that were resolved, 17.2% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Credit Karma, LLC have?
The CFPB has logged 4,661 complaints against Credit Karma, LLC to date, of which 814 came in over the last 12 months.
Does Credit Karma, LLC respond to complaints on time?
Credit Karma, LLC's CFPB timely-response rate is 93.6%.
What product generates the most complaints for Credit Karma, LLC?
Among all products tied to Credit Karma, LLC, "Credit reporting, credit repair services, or other personal consumer reports" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Credit Karma, LLC?
Consumers most often cite "Managing an account" when complaining about Credit Karma, LLC; the full issue list with counts is above.
How do I file a complaint against Credit Karma, LLC?
You can file a complaint against Credit Karma, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Credit Karma, LLC?
The CFPB has recorded complaints against Credit Karma, LLC from 53 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~4,661)
Also handles Credit reporting, credit repair services, or other personal consumer reports
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.