CFPB Consumer Complaint Profile
Ascent Holding Co
Behind the 118 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 118
- Total complaints
- Mid-range
- 71
- Last 12 months
- 96.6%
- Timely response
- Below median
- 35
- States affected
The verdict
Ascent Holding Co ranks #1233 of 3,843 financial companies by CFPB complaint volume, with 118 complaints on record. On-time replies land at 96.6%, the 36th percentile for the 100+ complaint peer group.
- #1233
- of 3,843 companies by volume
- 96.6%
- on time (36th pctile)
- Student loan
- most-complained product
- 35
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Ascent Holding Co vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.6% Around the middle higher than 36% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 25 in 2024 to 62 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 1 |
| 2020 | 1 |
| 2021 | 3 |
| 2022 | 3 |
| 2023 | 6 |
| 2024 | 25 |
| 2025 | 62 |
| 2026year in progress | 17 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ascent Holding Co
The CFPB Consumer Complaint Database has logged 118 complaints against Ascent Holding Co overall, with 71 of those filed in the trailing 12 months. Reports have come from consumers in 35 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Ascent Holding Co's timely response rate stands at 96.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, the consumer-relief closure rate is 0.8%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ascent Holding Co have?
118 complaints have been filed against Ascent Holding Co with the CFPB overall - 71 of them in the past year.
Does Ascent Holding Co respond to complaints on time?
Ascent Holding Co has a 96.6% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Ascent Holding Co?
"Student loan" draws more CFPB complaints against Ascent Holding Co than any other product - see the full breakdown above.
What is the most common complaint issue with Ascent Holding Co?
Consumers most often cite "Incorrect information on your report" when complaining about Ascent Holding Co; the full issue list with counts is above.
How do I file a complaint against Ascent Holding Co?
You can file a complaint against Ascent Holding Co directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ascent Holding Co?
Consumers in 35 states and territories have filed complaints about Ascent Holding Co with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.