CFPB Consumer Complaint Profile
Aspen National Financial, Inc.
Consumers have filed 274 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 274
- Total complaints
- Above average
- 32
- Last 12 months
- 100%
- Timely response
- Top decile
- 37
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Aspen National Financial, Inc. sits at #744, with 274 complaints logged. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #744
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Debt collection
- most-complained product
- 37
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Aspen National Financial, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 41 in 2024 to 51 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 13 |
| 2015 | 15 |
| 2016 | 18 |
| 2017 | 17 |
| 2018 | 12 |
| 2019 | 12 |
| 2020 | 20 |
| 2021 | 23 |
| 2022 | 26 |
| 2023 | 24 |
| 2024 | 41 |
| 2025 | 51 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Aspen National Financial, Inc.
274 complaints against Aspen National Financial, Inc. appear in the CFPB record, including 32 from the trailing year. The 37 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Aspen National Financial, Inc.'s timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 32.1% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 75.5% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Aspen National Financial, Inc. have?
The CFPB has logged 274 complaints against Aspen National Financial, Inc. to date, of which 32 came in over the last 12 months.
Does Aspen National Financial, Inc. respond to complaints on time?
CFPB complaints against Aspen National Financial, Inc. draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Aspen National Financial, Inc.?
"Debt collection" draws more CFPB complaints against Aspen National Financial, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Aspen National Financial, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Aspen National Financial, Inc. - see all issues and counts above.
How do I file a complaint against Aspen National Financial, Inc.?
You can file a complaint against Aspen National Financial, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Aspen National Financial, Inc.?
Consumers in 37 states and territories have filed complaints about Aspen National Financial, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Aspen National Financial, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (32.1% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.