CFPB Consumer Complaint Profile
Carvana Group, LLC
1,109 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 1,109
- Total complaints
- Among the highest
- 309
- Last 12 months
- 98%
- Timely response
- Below median
- 46
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Carvana Group, LLC has accumulated 1,109 complaints, placing it #305 by volume. Its on-time response rate is 98%, the 48th percentile among companies with 100+ complaints.
- #305
- of 3,843 companies by volume
- 98%
- on time (48th pctile)
- Vehicle loan or lease
- most-complained product
- 46
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Carvana Group, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98% Around the middle higher than 48% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 204 in 2024 to 330 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 1 |
| 2017 | 6 |
| 2018 | 19 |
| 2019 | 37 |
| 2020 | 43 |
| 2021 | 107 |
| 2022 | 159 |
| 2023 | 151 |
| 2024 | 204 |
| 2025 | 330 |
| 2026year in progress | 50 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Carvana Group, LLC
The CFPB Consumer Complaint Database has logged 1,109 complaints against Carvana Group, LLC overall, with 309 of those filed in the trailing 12 months. Reports have come from consumers in 46 states and territories, making this a nationwide complaint footprint. "Vehicle loan or lease" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Within that category, the most frequently cited specific issue is "Getting a loan or lease" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Carvana Group, LLC posts a 98% reply rate on forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 33.3% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0.3% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Carvana Group, LLC have?
1,109 complaints have been filed against Carvana Group, LLC with the CFPB overall - 309 of them in the past year.
Does Carvana Group, LLC respond to complaints on time?
Carvana Group, LLC has a 98% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Carvana Group, LLC?
"Vehicle loan or lease" draws more CFPB complaints against Carvana Group, LLC than any other product - see the full breakdown above.
What is the most common complaint issue with Carvana Group, LLC?
The most common issue reported by consumers about Carvana Group, LLC is "Getting a loan or lease." All complaint issues are listed above with their counts.
How do I file a complaint against Carvana Group, LLC?
You can file a complaint against Carvana Group, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Carvana Group, LLC?
Carvana Group, LLC has drawn CFPB complaints from 46 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Carvana Group, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (1,109 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (33.3% here).
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.