CFPB Consumer Complaint Profile
ProCollect, Inc.
5,376 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 5,376
- Total complaints
- 1,570
- Last 12 months
- 89.5%
- Timely response
- 53
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, ProCollect, Inc. sits at #100, with 5,376 complaints logged. It answers 89.5% of complaints on time - below the 93% median for companies with 100+ complaints.
- #100
- of 3,848 companies by volume
- 89.5%
- answered on time
- Debt collection
- most-complained product
- 53
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 19 |
| 2014 | 85 |
| 2015 | 142 |
| 2016 | 160 |
| 2017 | 271 |
| 2018 | 254 |
| 2019 | 184 |
| 2020 | 242 |
| 2021 | 321 |
| 2022 | 395 |
| 2023 | 520 |
| 2024 | 886 |
| 2025 | 1,496 |
| 2026 | 401 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for ProCollect, Inc.
5,376 complaints against ProCollect, Inc. appear in the CFPB record, including 1,570 from the trailing year. The 53 states and territories represented put this footprint in nationwide territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
89.5% of CFPB-forwarded complaints against ProCollect, Inc. get a reply inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. In 31.9% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does ProCollect, Inc. have?
The CFPB has logged 5,376 complaints against ProCollect, Inc. to date, of which 1,570 came in over the last 12 months.
Does ProCollect, Inc. respond to complaints on time?
89.5% of the CFPB complaints against ProCollect, Inc. get a response within the expected window.
What product generates the most complaints for ProCollect, Inc.?
The most complained-about product for ProCollect, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with ProCollect, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about ProCollect, Inc.; the full issue list with counts is above.
How do I file a complaint against ProCollect, Inc.?
You can file a complaint against ProCollect, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about ProCollect, Inc.?
ProCollect, Inc. has drawn CFPB complaints from 53 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~5,376)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.