CFPB Consumer Complaint Profile
ProCollect, Inc.
5,376 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 5,376
- Total complaints
- Among the highest
- 1,570
- Last 12 months
- 89.5%
- Timely response
- Bottom quartile
- 53
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, ProCollect, Inc. sits at #100, with 5,376 complaints logged. It posts a 89.5% on-time response rate, the 17th percentile among companies with 100+ complaints.
- #100
- of 3,843 companies by volume
- 89.5%
- on time (17th pctile)
- Debt collection
- most-complained product
- 53
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
ProCollect, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
89.5% Among the lowest higher than 17% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 886 in 2024 to 1,496 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 19 |
| 2014 | 85 |
| 2015 | 142 |
| 2016 | 160 |
| 2017 | 271 |
| 2018 | 254 |
| 2019 | 184 |
| 2020 | 242 |
| 2021 | 321 |
| 2022 | 395 |
| 2023 | 520 |
| 2024 | 886 |
| 2025 | 1,496 |
| 2026year in progress | 401 |
Complaints by State (Top 15)
Company Responses
ProCollect, Inc. Complaint Concentration Profile
ProCollect, Inc. is a high-volume CFPB cohort (5,376 complaints) - enough filings to measure how concentrated the product and issue mix is, not just the headline totals. Across 26 named product lines in the stored breakdown, the leading three (Debt collection, Debt collection, Debt collection) hold a 71.2% share of product-tagged complaints. The Herfindahl index on that product mix is 0.188 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Attempts to collect debt not owed, Written notification about debt, False statements or representation) cover a 60.1% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (Texas, Florida, Georgia) hold a 63.4% share of state-tagged volume across 53 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 100.0% share among the 5,376 response-tagged complaints (5,374 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2025 (1,496 complaints); the lightest year on file was 2013 (19). From 2024 to 2025, annual volume rose 68.8% (886 → 1,496). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for ProCollect, Inc.
5,376 complaints against ProCollect, Inc. appear in the CFPB record, including 1,570 from the trailing year. The 53 states and territories represented put this footprint in nationwide territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against ProCollect, Inc. draw a 89.5% reply rate inside the Bureau's 15-day window. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Resolved cases drew a formal consumer-dispute rate of 31.9% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does ProCollect, Inc. have?
The CFPB has logged 5,376 complaints against ProCollect, Inc. to date, of which 1,570 came in over the last 12 months.
Does ProCollect, Inc. respond to complaints on time?
CFPB complaints against ProCollect, Inc. draw a 89.5% timely-response rate inside the expected window.
What product generates the most complaints for ProCollect, Inc.?
The most complained-about product for ProCollect, Inc. is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with ProCollect, Inc.?
Consumers most often cite "Attempts to collect debt not owed" when complaining about ProCollect, Inc.; the full issue list with counts is above.
How do I file a complaint against ProCollect, Inc.?
You can file a complaint against ProCollect, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about ProCollect, Inc.?
ProCollect, Inc. has drawn CFPB complaints from 53 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for ProCollect, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (5,376 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (31.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.