CFPB Consumer Complaint Profile
Automatic Data Processing, Inc.
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 111
- Total complaints
- Mid-range
- 0
- Last 12 months
- 95.5%
- Timely response
- Below median
- 32
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Automatic Data Processing, Inc. places #1267 by volume. On response speed it sits at the 31st percentile among companies with 100+ complaints.
- Credit card or prepa…
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Automatic Data Processing, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
95.5% Around the middle higher than 31% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2020 to 2021 complete years
- Annual CFPB complaint volume moved from 26 in 2020 to 5 in 2021 (2020 → 2021).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 9 |
| 2017 | 22 |
| 2018 | 14 |
| 2019 | 33 |
| 2020 | 26 |
| 2021 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Automatic Data Processing, Inc.
The CFPB Consumer Complaint Database shows a multi-regional complaint footprint for Automatic Data Processing, Inc., with consumers across the country filing against it. The single largest complaint category is "Credit card or prepaid card," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble using the card" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate is at or above the industry benchmark, which suggests its intake and escalation processes are functioning as designed. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Automatic Data Processing, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (28.6% here).
Also handles Credit card or prepaid card
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Automatic Data Processing, Inc. have?
Automatic Data Processing, Inc. has 111 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Automatic Data Processing, Inc. respond to complaints on time?
CFPB complaints against Automatic Data Processing, Inc. draw a 95.5% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Automatic Data Processing, Inc.?
The most complained-about product for Automatic Data Processing, Inc. is "Credit card or prepaid card." You can view the full product breakdown on this page.
What is the most common complaint issue with Automatic Data Processing, Inc.?
The most common issue reported by consumers about Automatic Data Processing, Inc. is "Trouble using the card." All complaint issues are listed above with their counts.
How do I file a complaint against Automatic Data Processing, Inc.?
You can file a complaint against Automatic Data Processing, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Automatic Data Processing, Inc.?
The CFPB has recorded complaints against Automatic Data Processing, Inc. from 32 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.