CFPB Consumer Complaint Profile

Automatic Data Processing, Inc.

Behind the 111 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.

Data updated 2026-05-15

111
Total complaints
0
Last 12 months
95.5%
Timely response
32
States affected

The verdict

Out of 3,848 financial companies in the CFPB database, Automatic Data Processing, Inc. has accumulated 111 complaints, placing it #1269 by volume. It answers 95.5% of complaints on time - above the 93% median for companies with 100+ complaints.

#1269
of 3,848 companies by volume
95.5%
answered on time
Credit card or prepa…
most-complained product
32
states with complaints
Automatic Data Processing, Inc. timely response rate 95.5%
Industry benchmark

Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.

Reading this profile

Complaints by Product

Credit card or prepaid card - Payroll card 32
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report 16
Debt collection - Other debt 14
Checking or savings account - Checking account 8
Checking or savings account - Other banking product or service 7
Bank account or service - Other bank product/service 5
Prepaid card - Payroll card 4
Credit card or prepaid card - General-purpose prepaid card 4
Debt collection - Credit card debt 3
Money transfer, virtual currency, or money service - Domestic (US) money transfer 3

Top Issues

1.Trouble using the card 14
2.Incorrect information on your report 12
3.Problem with a purchase or transfer 10
4.Attempts to collect debt not owed 10
5.Unexpected or other fees 7
6.Managing an account 6
7.Problem with a lender or other company charging your account 6
8.Problem getting a card or closing an account 6
9.Written notification about debt 5
10.Problem with a company's investigation into an existing issue 4

Complaints by Year

Year Complaints
2015 2
2016 9
2017 22
2018 14
2019 33
2020 26
2021 5

Complaints by State (Top 15)

California 20
Florida 14
Georgia 8
Texas 6
New York 5
New Jersey 5
Ohio 4
Illinois 4
Oklahoma 4
Washington 3
Colorado 3
Virginia 3
Connecticut 2
Michigan 2
South Carolina 2

Company Responses

Closed with explanation 110
Closed with monetary relief 1

What the CFPB Complaint Record Shows for Automatic Data Processing, Inc.

The CFPB Consumer Complaint Database has logged 111 complaints against Automatic Data Processing, Inc. overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 32 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Credit card or prepaid card," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Trouble using the card" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.

95.5% of CFPB-forwarded complaints against Automatic Data Processing, Inc. get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 28.6% of resolved cases, indicating how frequently the initial fix fell short. 0.9% of resolved complaints ended with some monetary or non-monetary relief for the consumer.

How to read complaint counts

Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.

Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.

Frequently Asked Questions

How many CFPB complaints does Automatic Data Processing, Inc. have?

Automatic Data Processing, Inc. has 111 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.

Does Automatic Data Processing, Inc. respond to complaints on time?

95.5% of the CFPB complaints against Automatic Data Processing, Inc. get a response within the expected window. That puts it among the more responsive companies in the CFPB dataset.

What product generates the most complaints for Automatic Data Processing, Inc.?

The most complained-about product for Automatic Data Processing, Inc. is "Credit card or prepaid card." You can view the full product breakdown on this page.

What is the most common complaint issue with Automatic Data Processing, Inc.?

The most common issue reported by consumers about Automatic Data Processing, Inc. is "Trouble using the card." All complaint issues are listed above with their counts.

How do I file a complaint against Automatic Data Processing, Inc.?

You can file a complaint against Automatic Data Processing, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.

In how many states have consumers complained about Automatic Data Processing, Inc.?

The CFPB has recorded complaints against Automatic Data Processing, Inc. from 32 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.

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Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026

Read our methodology - how this data is sourced, computed, and verified.