CFPB Consumer Complaint Profile
B9, Inc.
Behind the 64 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 64
- Total complaints
- Mid-range
- 34
- Last 12 months
- 90.6%
- Timely response
- Bottom quartile
- 29
- States affected
The verdict
B9, Inc. ranks #1626 of 3,843 financial companies by CFPB complaint volume, with 64 complaints on record. It posts a 90.6% on-time response rate, the 19th percentile among companies with 100+ complaints.
- #1626
- of 3,843 companies by volume
- 90.6%
- on time (19th pctile)
- Checking or savings …
- most-complained product
- 29
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
B9, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.6% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 14 in 2024 to 29 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 3 |
| 2023 | 9 |
| 2024 | 14 |
| 2025 | 29 |
| 2026year in progress | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for B9, Inc.
The CFPB Consumer Complaint Database has logged 64 complaints against B9, Inc. overall, with 34 of those filed in the trailing 12 months. Reports have come from consumers in 29 states and territories, making this a multi-regional complaint footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
B9, Inc.'s timely response rate stands at 90.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Among resolved complaints, the consumer-relief closure rate is 4.7%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does B9, Inc. have?
B9, Inc. has 64 total consumer complaints filed with the CFPB, with 34 filed in the last 12 months.
Does B9, Inc. respond to complaints on time?
B9, Inc.'s CFPB timely-response rate is 90.6%.
What product generates the most complaints for B9, Inc.?
"Checking or savings account" draws more CFPB complaints against B9, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with B9, Inc.?
"Managing an account" is the single most frequently cited issue in complaints against B9, Inc. - see all issues and counts above.
How do I file a complaint against B9, Inc.?
You can file a complaint against B9, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about B9, Inc.?
B9, Inc. has drawn CFPB complaints from 29 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.