CFPB Consumer Complaint Profile
Bank Ozk
266 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 266
- Total complaints
- 55
- Last 12 months
- 100%
- Timely response
- 25
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Bank Ozk sits at #762, with 266 complaints logged. It answers 100% of complaints on time - above the 93% median for companies with 100+ complaints.
- #762
- of 3,848 companies by volume
- 100%
- answered on time
- Checking or savings …
- most-complained product
- 25
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 7 |
| 2018 | 23 |
| 2019 | 20 |
| 2020 | 23 |
| 2021 | 22 |
| 2022 | 29 |
| 2023 | 33 |
| 2024 | 42 |
| 2025 | 51 |
| 2026 | 16 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bank Ozk
Bank Ozk carries 266 complaints in the CFPB's database, 55 of them filed within the past 12 months. Consumers spanning 25 states and territories have weighed in, giving this a multi-regional footprint. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Bank Ozk's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Of complaints that were resolved, 0.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bank Ozk have?
The CFPB has logged 266 complaints against Bank Ozk to date, of which 55 came in over the last 12 months.
Does Bank Ozk respond to complaints on time?
Bank Ozk has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Bank Ozk?
"Checking or savings account" draws more CFPB complaints against Bank Ozk than any other product - see the full breakdown above.
What is the most common complaint issue with Bank Ozk?
"Managing an account" is the single most frequently cited issue in complaints against Bank Ozk - see all issues and counts above.
How do I file a complaint against Bank Ozk?
You can file a complaint against Bank Ozk directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bank Ozk?
Consumers in 25 states and territories have filed complaints about Bank Ozk with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~266)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.