CFPB Consumer Complaint Profile
Bank Ozk
The CFPB complaints on file trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 266
- Total complaints
- Above average
- 55
- Last 12 months
- 100%
- Timely response
- Top decile
- 25
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Bank Ozk sits at #760. On response speed it sits at the 86th percentile among companies with 100+ complaints.
- Checking or savings …
- most-complained product
- GA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Bank Ozk vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2017 | 7 |
| 2018 | 23 |
| 2019 | 20 |
| 2020 | 23 |
| 2021 | 22 |
| 2022 | 29 |
| 2023 | 33 |
| 2024 | 42 |
| 2025 | 51 |
| 2026year in progress | 16 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bank Ozk
Bank Ozk draws a multi-regional spread of CFPB complaints, filed by consumers in many parts of the country. "Checking or savings account" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing an account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate is at or above benchmark levels, a sign it handles intake and escalation well. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Bank Ozk have?
The CFPB has logged 266 complaints against Bank Ozk to date, of which 55 came in over the last 12 months.
Does Bank Ozk respond to complaints on time?
Bank Ozk has a 100% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Bank Ozk?
"Checking or savings account" draws more CFPB complaints against Bank Ozk than any other product - see the full breakdown above.
What is the most common complaint issue with Bank Ozk?
"Managing an account" is the single most frequently cited issue in complaints against Bank Ozk - see all issues and counts above.
How do I file a complaint against Bank Ozk?
You can file a complaint against Bank Ozk directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bank Ozk?
Consumers in 25 states and territories have filed complaints about Bank Ozk with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.