CFPB Consumer Complaint Profile
Banner Corporation
Consumers have filed 153 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 153
- Total complaints
- Mid-range
- 25
- Last 12 months
- 99.3%
- Timely response
- Above median
- 13
- States affected
The verdict
Banner Corporation ranks #1087 of 3,843 financial companies by CFPB complaint volume, with 153 complaints on record. It posts a 99.3% on-time response rate, the 66th percentile among companies with 100+ complaints.
- #1087
- of 3,843 companies by volume
- 99.3%
- on time (66th pctile)
- Checking or savings …
- most-complained product
- 13
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Banner Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.3% Higher than most higher than 66% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2019 | 9 |
| 2020 | 23 |
| 2021 | 16 |
| 2022 | 27 |
| 2023 | 31 |
| 2024 | 20 |
| 2025 | 18 |
| 2026year in progress | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Banner Corporation
The CFPB Consumer Complaint Database has logged 153 complaints against Banner Corporation overall, with 25 of those filed in the trailing 12 months. Reports have come from consumers in 13 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Banner Corporation draw a 99.3% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 14.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Banner Corporation have?
Banner Corporation has 153 total consumer complaints filed with the CFPB, with 25 filed in the last 12 months.
Does Banner Corporation respond to complaints on time?
Banner Corporation's CFPB timely-response rate is 99.3%. This is considered excellent.
What product generates the most complaints for Banner Corporation?
The most complained-about product for Banner Corporation is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with Banner Corporation?
"Managing an account" is the single most frequently cited issue in complaints against Banner Corporation - see all issues and counts above.
How do I file a complaint against Banner Corporation?
You can file a complaint against Banner Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Banner Corporation?
The CFPB has recorded complaints against Banner Corporation from 13 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.