CFPB Consumer Complaint Profile
Big City Finance, LLLP
Behind the 65 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 65
- Total complaints
- Mid-range
- 12
- Last 12 months
- 100%
- Timely response
- Top decile
- 1
- States affected
The verdict
65 CFPB complaints put Big City Finance, LLLP at #1604 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 100%, the 86th percentile among companies with 100+ complaints.
- #1604
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Payday loan, title l…
- most-complained product
- 1
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Big City Finance, LLLP vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 6 |
| 2019 | 15 |
| 2020 | 3 |
| 2021 | 5 |
| 2022 | 9 |
| 2023 | 5 |
| 2024 | 6 |
| 2025 | 12 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Big City Finance, LLLP
The CFPB Consumer Complaint Database has logged 65 complaints against Big City Finance, LLLP overall, with 12 of those filed in the trailing 12 months. Reports have come from consumers in 1 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Payday loan, title loan, or personal loan," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Charged fees or interest you didn't expect" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Big City Finance, LLLP's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Big City Finance, LLLP have?
65 complaints have been filed against Big City Finance, LLLP with the CFPB overall - 12 of them in the past year.
Does Big City Finance, LLLP respond to complaints on time?
CFPB complaints against Big City Finance, LLLP draw a 100% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Big City Finance, LLLP?
The most complained-about product for Big City Finance, LLLP is "Payday loan, title loan, or personal loan." You can view the full product breakdown on this page.
What is the most common complaint issue with Big City Finance, LLLP?
The most common issue reported by consumers about Big City Finance, LLLP is "Charged fees or interest you didn't expect." All complaint issues are listed above with their counts.
How do I file a complaint against Big City Finance, LLLP?
You can file a complaint against Big City Finance, LLLP directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
Also handles Payday loan, title loan, or personal loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.