CFPB Consumer Complaint Profile
Bilateral Credit Corp, LLC
Behind the 62 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 62
- Total complaints
- Mid-range
- 14
- Last 12 months
- 90.3%
- Timely response
- Bottom quartile
- 23
- States affected
The verdict
Bilateral Credit Corp, LLC ranks #1650 of 3,843 financial companies by CFPB complaint volume, with 62 complaints on record. It posts a 90.3% on-time response rate, the 19th percentile among companies with 100+ complaints.
- #1650
- of 3,843 companies by volume
- 90.3%
- on time (19th pctile)
- Debt collection
- most-complained product
- 23
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Bilateral Credit Corp, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
90.3% Among the lowest higher than 19% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 6 |
| 2016 | 6 |
| 2017 | 2 |
| 2018 | 3 |
| 2019 | 1 |
| 2020 | 3 |
| 2021 | 5 |
| 2022 | 2 |
| 2023 | 7 |
| 2024 | 7 |
| 2025 | 16 |
| 2026year in progress | 4 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Bilateral Credit Corp, LLC
62 complaints against Bilateral Credit Corp, LLC appear in the CFPB record, including 14 from the trailing year. The 23 states and territories represented put this footprint in multi-regional territory. "Debt collection" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Bilateral Credit Corp, LLC draw a 90.3% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved cases drew a formal consumer-dispute rate of 35.7% - a rough measure of how often the first resolution missed the mark. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 8.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Bilateral Credit Corp, LLC have?
The CFPB has logged 62 complaints against Bilateral Credit Corp, LLC to date, of which 14 came in over the last 12 months.
Does Bilateral Credit Corp, LLC respond to complaints on time?
CFPB complaints against Bilateral Credit Corp, LLC draw a 90.3% timely-response rate inside the expected window.
What product generates the most complaints for Bilateral Credit Corp, LLC?
Among all products tied to Bilateral Credit Corp, LLC, "Debt collection" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Bilateral Credit Corp, LLC?
The most common issue reported by consumers about Bilateral Credit Corp, LLC is "Attempts to collect debt not owed." All complaint issues are listed above with their counts.
How do I file a complaint against Bilateral Credit Corp, LLC?
You can file a complaint against Bilateral Credit Corp, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Bilateral Credit Corp, LLC?
The CFPB has recorded complaints against Bilateral Credit Corp, LLC from 23 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Bilateral Credit Corp, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (35.7% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.