CFPB Consumer Complaint Profile
Coinbase, Inc.
Behind the 9,192 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 9,192
- Total complaints
- 1,285
- Last 12 months
- 99.6%
- Timely response
- 57
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Coinbase, Inc. sits at #66, with 9,192 complaints logged. It answers 99.6% of complaints on time - above the 93% median for companies with 100+ complaints.
- #66
- of 3,848 companies by volume
- 99.6%
- answered on time
- Money transfer, virt…
- most-complained product
- 57
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 7 |
| 2016 | 6 |
| 2017 | 1,082 |
| 2018 | 1,694 |
| 2019 | 191 |
| 2020 | 321 |
| 2021 | 1,790 |
| 2022 | 851 |
| 2023 | 570 |
| 2024 | 1,060 |
| 2025 | 1,380 |
| 2026 | 239 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Coinbase, Inc.
Coinbase, Inc. carries 9,192 complaints in the CFPB's database, 1,285 of them filed within the past 12 months. Consumers spanning 57 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Money transfer, virtual currency, or money service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Fraud or scam," a reasonable starting point for understanding recurring friction.
99.6% of CFPB-forwarded complaints against Coinbase, Inc. get a reply inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 36.8% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Of complaints that were resolved, 17.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Coinbase, Inc. have?
9,192 complaints have been filed against Coinbase, Inc. with the CFPB overall - 1,285 of them in the past year.
Does Coinbase, Inc. respond to complaints on time?
99.6% of the CFPB complaints against Coinbase, Inc. get a response within the expected window. This is considered excellent.
What product generates the most complaints for Coinbase, Inc.?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against Coinbase, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Coinbase, Inc.?
Consumers most often cite "Fraud or scam" when complaining about Coinbase, Inc.; the full issue list with counts is above.
How do I file a complaint against Coinbase, Inc.?
You can file a complaint against Coinbase, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Coinbase, Inc.?
Coinbase, Inc. has drawn CFPB complaints from 57 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~9,192)
Also handles Money transfer, virtual currency, or money service
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.