CFPB Consumer Complaint Profile
Coinbase, Inc.
Behind the 9,192 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 9,192
- Total complaints
- Among the highest
- 1,285
- Last 12 months
- 99.6%
- Timely response
- Top decile
- 57
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Coinbase, Inc. sits at #66, with 9,192 complaints logged. It posts a 99.6% on-time response rate, the 74th percentile among companies with 100+ complaints.
- #66
- of 3,843 companies by volume
- 99.6%
- on time (74th pctile)
- Money transfer, virt…
- most-complained product
- 57
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Coinbase, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.6% Higher than most higher than 74% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 1,060 in 2024 to 1,380 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 7 |
| 2016 | 6 |
| 2017 | 1,082 |
| 2018 | 1,694 |
| 2019 | 191 |
| 2020 | 321 |
| 2021 | 1,790 |
| 2022 | 851 |
| 2023 | 570 |
| 2024 | 1,060 |
| 2025 | 1,380 |
| 2026year in progress | 239 |
Complaints by State (Top 15)
Company Responses
Coinbase, Inc. Complaint Concentration Profile
Coinbase, Inc.'s complaint volume is large enough to measure concentration - not just the headline totals. Across 39 named product lines in the stored breakdown, the leading three (Money transfer, virtual currency, or money service, Money transfer, virtual currency, or money service, Money transfer, virtual currency, or money service) hold a 91.7% share of product-tagged complaints. The Herfindahl index on that product mix is 0.475 (1.0 = a single product owns every tagged complaint; lower = a broader book).
On the issue side, 15 named issues appear in the top list; the leading three (Fraud or scam, Other transaction problem, Money was not available when promised) cover a 69.6% share of those mentions. That multi-issue footprint is the profile thin-volume companies cannot show - their pages stop at a short bar list because the sample cannot support a concentration read.
Geography tells a similar story: the top three states (California, Florida, New York) hold a 37.1% share of state-tagged volume across 57 jurisdictions on file. A concentrated state trio can hint at regional servicing stress; a flatter map usually tracks a nationwide book.
Among coded company responses, "Closed with explanation" leads at a 80.3% share among the 9,192 response-tagged complaints (7,379 filings). Read that mix next to the timely-response and relief rates above - both describe process outcomes, not a finding of wrongdoing.
Peak filing year was 2021 (1,790 complaints); the lightest year on file was 2014 (1). From 2024 to 2025, annual volume rose 30.2% (1,060 → 1,380). Year-to-year swings at this volume usually track product launches, servicing changes, and consumer awareness more than a single-event spike.
What the CFPB Complaint Record Shows for Coinbase, Inc.
Coinbase, Inc. carries 9,192 complaints in the CFPB's database, 1,285 of them filed within the past 12 months. Consumers spanning 57 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Money transfer, virtual currency, or money service," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Fraud or scam," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Coinbase, Inc. draw a 99.6% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 36.8% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 17.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Coinbase, Inc. have?
9,192 complaints have been filed against Coinbase, Inc. with the CFPB overall - 1,285 of them in the past year.
Does Coinbase, Inc. respond to complaints on time?
CFPB complaints against Coinbase, Inc. draw a 99.6% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Coinbase, Inc.?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against Coinbase, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Coinbase, Inc.?
Consumers most often cite "Fraud or scam" when complaining about Coinbase, Inc.; the full issue list with counts is above.
How do I file a complaint against Coinbase, Inc.?
You can file a complaint against Coinbase, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Coinbase, Inc.?
Coinbase, Inc. has drawn CFPB complaints from 57 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Coinbase, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (9,192 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (36.8% here).
Also handles Money transfer, virtual currency, or money service
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Coinbase, Inc. have?
9,192 complaints have been filed against Coinbase, Inc. with the CFPB overall - 1,285 of them in the past year.
Does Coinbase, Inc. respond to complaints on time?
CFPB complaints against Coinbase, Inc. draw a 99.6% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Coinbase, Inc.?
"Money transfer, virtual currency, or money service" draws more CFPB complaints against Coinbase, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Coinbase, Inc.?
Consumers most often cite "Fraud or scam" when complaining about Coinbase, Inc.; the full issue list with counts is above.
How do I file a complaint against Coinbase, Inc.?
You can file a complaint against Coinbase, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Coinbase, Inc.?
Coinbase, Inc. has drawn CFPB complaints from 57 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.