CFPB Consumer Complaint Profile
Busey Bank
Consumers have filed complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 71
- Total complaints
- Mid-range
- 16
- Last 12 months
- 98.6%
- Timely response
- Above median
- 11
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Busey Bank places #1553 by volume. Its on-time response record is at the 55th percentile among companies with 100+ complaints.
- Checking or savings …
- most-complained product
- IL
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Busey Bank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.6% Higher than most higher than 55% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 8 |
| 2022 | 13 |
| 2023 | 17 |
| 2024 | 13 |
| 2025 | 19 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Busey Bank
In the CFPB record, Busey Bank has a geographically concentrated complaint footprint. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Busey Bank have?
71 complaints have been filed against Busey Bank with the CFPB overall - 16 of them in the past year.
Does Busey Bank respond to complaints on time?
Busey Bank's CFPB timely-response rate is 98.6%. That is a strong response record by CFPB standards.
What product generates the most complaints for Busey Bank?
Among all products tied to Busey Bank, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Busey Bank?
The most common issue reported by consumers about Busey Bank is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Busey Bank?
You can file a complaint against Busey Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Busey Bank?
The CFPB has recorded complaints against Busey Bank from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.