CFPB Consumer Complaint Profile
Busey Bank
Consumers have filed 71 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 71
- Total complaints
- Mid-range
- 16
- Last 12 months
- 98.6%
- Timely response
- Above median
- 11
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Busey Bank has accumulated 71 complaints, placing it #1553 by volume. Its on-time response rate is 98.6%, the 55th percentile among companies with 100+ complaints.
- #1553
- of 3,843 companies by volume
- 98.6%
- on time (55th pctile)
- Checking or savings …
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Busey Bank vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
98.6% Higher than most higher than 55% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2021 | 8 |
| 2022 | 13 |
| 2023 | 17 |
| 2024 | 13 |
| 2025 | 19 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Busey Bank
71 complaints against Busey Bank appear in the CFPB record, including 16 from the trailing year. The 11 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Checking or savings account," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Busey Bank draw a 98.6% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 21.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Busey Bank have?
71 complaints have been filed against Busey Bank with the CFPB overall - 16 of them in the past year.
Does Busey Bank respond to complaints on time?
Busey Bank's CFPB timely-response rate is 98.6%. That is a strong response record by CFPB standards.
What product generates the most complaints for Busey Bank?
Among all products tied to Busey Bank, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Busey Bank?
The most common issue reported by consumers about Busey Bank is "Managing an account." All complaint issues are listed above with their counts.
How do I file a complaint against Busey Bank?
You can file a complaint against Busey Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Busey Bank?
The CFPB has recorded complaints against Busey Bank from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.