CFPB Consumer Complaint Profile
Business & Professional Collection Service Inc
131 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 131
- Total complaints
- 17
- Last 12 months
- 99.2%
- Timely response
- 19
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Business & Professional Collection Service Inc has accumulated 131 complaints, placing it #1174 by volume. It answers 99.2% of complaints on time - above the 93% median for companies with 100+ complaints.
- #1174
- of 3,848 companies by volume
- 99.2%
- answered on time
- Debt collection
- most-complained product
- 19
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 6 |
| 2015 | 6 |
| 2016 | 9 |
| 2017 | 12 |
| 2018 | 7 |
| 2019 | 10 |
| 2020 | 10 |
| 2021 | 15 |
| 2022 | 13 |
| 2023 | 7 |
| 2024 | 14 |
| 2025 | 17 |
| 2026 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Business & Professional Collection Service Inc
Business & Professional Collection Service Inc carries 131 complaints in the CFPB's database, 17 of them filed within the past 12 months. Consumers spanning 19 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Business & Professional Collection Service Inc's timely response rate stands at 99.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 7.4% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Business & Professional Collection Service Inc have?
The CFPB has logged 131 complaints against Business & Professional Collection Service Inc to date, of which 17 came in over the last 12 months.
Does Business & Professional Collection Service Inc respond to complaints on time?
Business & Professional Collection Service Inc has a 99.2% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Business & Professional Collection Service Inc?
The most complained-about product for Business & Professional Collection Service Inc is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Business & Professional Collection Service Inc?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Business & Professional Collection Service Inc - see all issues and counts above.
How do I file a complaint against Business & Professional Collection Service Inc?
You can file a complaint against Business & Professional Collection Service Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Business & Professional Collection Service Inc?
Consumers in 19 states and territories have filed complaints about Business & Professional Collection Service Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~131)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.