CFPB Consumer Complaint Profile
Business & Professional Collection Service Inc
131 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 131
- Total complaints
- Mid-range
- 17
- Last 12 months
- 99.2%
- Timely response
- Above median
- 19
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Business & Professional Collection Service Inc has accumulated 131 complaints, placing it #1172 by volume. It posts a 99.2% on-time response rate, the 64th percentile among companies with 100+ complaints.
- #1172
- of 3,843 companies by volume
- 99.2%
- on time (64th pctile)
- Debt collection
- most-complained product
- 19
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Business & Professional Collection Service Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.2% Higher than most higher than 64% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 2 |
| 2014 | 6 |
| 2015 | 6 |
| 2016 | 9 |
| 2017 | 12 |
| 2018 | 7 |
| 2019 | 10 |
| 2020 | 10 |
| 2021 | 15 |
| 2022 | 13 |
| 2023 | 7 |
| 2024 | 14 |
| 2025 | 17 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Business & Professional Collection Service Inc
Business & Professional Collection Service Inc carries 131 complaints in the CFPB's database, 17 of them filed within the past 12 months. Consumers spanning 19 states and territories have weighed in, giving this a multi-regional footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Business & Professional Collection Service Inc's timely response rate stands at 99.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response carried a 7.4% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Business & Professional Collection Service Inc have?
The CFPB has logged 131 complaints against Business & Professional Collection Service Inc to date, of which 17 came in over the last 12 months.
Does Business & Professional Collection Service Inc respond to complaints on time?
Business & Professional Collection Service Inc has a 99.2% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Business & Professional Collection Service Inc?
The most complained-about product for Business & Professional Collection Service Inc is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Business & Professional Collection Service Inc?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Business & Professional Collection Service Inc - see all issues and counts above.
How do I file a complaint against Business & Professional Collection Service Inc?
You can file a complaint against Business & Professional Collection Service Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Business & Professional Collection Service Inc?
Consumers in 19 states and territories have filed complaints about Business & Professional Collection Service Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Business & Professional Collection Service Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (7.4% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.