CFPB Consumer Complaint Profile
Cadence Bank
What 291 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-05-15
- 291
- Total complaints
- 84
- Last 12 months
- 100%
- Timely response
- 23
- States affected
The verdict
Cadence Bank ranks #716 of 3,848 financial companies by CFPB complaint volume, with 291 complaints on record. It answers 100% of complaints on time - above the 93% median for companies with 100+ complaints.
- #716
- of 3,848 companies by volume
- 100%
- answered on time
- Checking or savings …
- most-complained product
- 23
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 67 |
| 2023 | 49 |
| 2024 | 51 |
| 2025 | 105 |
| 2026 | 19 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Cadence Bank
The CFPB Consumer Complaint Database has logged 291 complaints against Cadence Bank overall, with 84 of those filed in the trailing 12 months. Reports have come from consumers in 23 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Managing an account" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Cadence Bank's timely response rate stands at 100%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, 22.7% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Cadence Bank have?
The CFPB has logged 291 complaints against Cadence Bank to date, of which 84 came in over the last 12 months.
Does Cadence Bank respond to complaints on time?
Cadence Bank's CFPB timely-response rate is 100%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Cadence Bank?
Among all products tied to Cadence Bank, "Checking or savings account" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Cadence Bank?
"Managing an account" is the single most frequently cited issue in complaints against Cadence Bank - see all issues and counts above.
How do I file a complaint against Cadence Bank?
You can file a complaint against Cadence Bank directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Cadence Bank?
The CFPB has recorded complaints against Cadence Bank from 23 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~291)
Also handles Checking or savings account
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.