CFPB Consumer Complaint Profile
CapitalJ Inc. dba Juno
243 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 243
- Total complaints
- Above average
- 90
- Last 12 months
- 94.7%
- Timely response
- Below median
- 35
- States affected
The verdict
CapitalJ Inc. dba Juno ranks #803 of 3,843 financial companies by CFPB complaint volume, with 243 complaints on record. On-time replies land at 94.7%, the 28th percentile for the 100+ complaint peer group.
- #803
- of 3,843 companies by volume
- 94.7%
- on time (28th pctile)
- Checking or savings …
- most-complained product
- 35
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
CapitalJ Inc. dba Juno vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
94.7% Around the middle higher than 28% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 137 in 2024 to 97 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2024 | 137 |
| 2025 | 97 |
| 2026year in progress | 9 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for CapitalJ Inc. dba Juno
The CFPB Consumer Complaint Database has logged 243 complaints against CapitalJ Inc. dba Juno overall, with 90 of those filed in the trailing 12 months. Reports have come from consumers in 35 states and territories, making this a multi-regional complaint footprint. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
CapitalJ Inc. dba Juno's timely response rate stands at 94.7%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That falls short of the 95% benchmark, a gap that tends to track with more disputes downstream. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does CapitalJ Inc. dba Juno have?
CapitalJ Inc. dba Juno has 243 total consumer complaints filed with the CFPB, with 90 filed in the last 12 months.
Does CapitalJ Inc. dba Juno respond to complaints on time?
CapitalJ Inc. dba Juno's CFPB timely-response rate is 94.7%.
What product generates the most complaints for CapitalJ Inc. dba Juno?
The most complained-about product for CapitalJ Inc. dba Juno is "Checking or savings account." You can view the full product breakdown on this page.
What is the most common complaint issue with CapitalJ Inc. dba Juno?
Consumers most often cite "Managing an account" when complaining about CapitalJ Inc. dba Juno; the full issue list with counts is above.
How do I file a complaint against CapitalJ Inc. dba Juno?
You can file a complaint against CapitalJ Inc. dba Juno directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CapitalJ Inc. dba Juno?
Consumers in 35 states and territories have filed complaints about CapitalJ Inc. dba Juno with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.