CFPB Consumer Complaint Profile
CBM Services, Inc.
Consumers have filed 65 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 65
- Total complaints
- Mid-range
- 9
- Last 12 months
- 96.9%
- Timely response
- Below median
- 9
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, CBM Services, Inc. sits at #1604, with 65 complaints logged. Its on-time response rate is 96.9%, the 39th percentile among companies with 100+ complaints.
- #1604
- of 3,843 companies by volume
- 96.9%
- on time (39th pctile)
- Debt collection
- most-complained product
- 9
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
CBM Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.9% Around the middle higher than 39% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 4 |
| 2015 | 4 |
| 2016 | 3 |
| 2017 | 6 |
| 2018 | 5 |
| 2019 | 5 |
| 2020 | 3 |
| 2021 | 5 |
| 2022 | 5 |
| 2023 | 11 |
| 2024 | 4 |
| 2025 | 7 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for CBM Services, Inc.
The CFPB Consumer Complaint Database has logged 65 complaints against CBM Services, Inc. overall, with 9 of those filed in the trailing 12 months. Reports have come from consumers in 9 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Attempts to collect debt not owed" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CBM Services, Inc.'s timely response rate stands at 96.9%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Resolved cases drew a formal consumer-dispute rate of 15.4% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, the consumer-relief closure rate is 1.5%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does CBM Services, Inc. have?
CBM Services, Inc. has 65 total consumer complaints filed with the CFPB, with 9 filed in the last 12 months.
Does CBM Services, Inc. respond to complaints on time?
CBM Services, Inc. has a 96.9% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for CBM Services, Inc.?
"Debt collection" draws more CFPB complaints against CBM Services, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with CBM Services, Inc.?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against CBM Services, Inc. - see all issues and counts above.
How do I file a complaint against CBM Services, Inc.?
You can file a complaint against CBM Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about CBM Services, Inc.?
The CFPB has recorded complaints against CBM Services, Inc. from 9 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for CBM Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (15.4% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.