CFPB Consumer Complaint Profile
Penn Credit Corporation
2,594 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-05-15
- 2,594
- Total complaints
- 406
- Last 12 months
- 99.9%
- Timely response
- 51
- States affected
The verdict
Among 3,848 financial companies tracked by CFPB complaint volume, Penn Credit Corporation sits at #177, with 2,594 complaints logged. It answers 99.9% of complaints on time - above the 93% median for companies with 100+ complaints.
- #177
- of 3,848 companies by volume
- 99.9%
- answered on time
- Debt collection
- most-complained product
- 51
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 34 |
| 2014 | 141 |
| 2015 | 162 |
| 2016 | 149 |
| 2017 | 160 |
| 2018 | 206 |
| 2019 | 144 |
| 2020 | 156 |
| 2021 | 210 |
| 2022 | 201 |
| 2023 | 204 |
| 2024 | 312 |
| 2025 | 408 |
| 2026 | 107 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Penn Credit Corporation
The CFPB Consumer Complaint Database has logged 2,594 complaints against Penn Credit Corporation overall, with 406 of those filed in the trailing 12 months. Reports have come from consumers in 51 states and territories, making this a nationwide complaint footprint. The single largest complaint category is "Debt collection," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Attempts to collect debt not owed" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Penn Credit Corporation answers 99.9% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response in 15.4% of resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 1.3% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Penn Credit Corporation have?
2,594 complaints have been filed against Penn Credit Corporation with the CFPB overall - 406 of them in the past year.
Does Penn Credit Corporation respond to complaints on time?
Penn Credit Corporation's CFPB timely-response rate is 99.9%. That is a strong response record by CFPB standards.
What product generates the most complaints for Penn Credit Corporation?
The most complained-about product for Penn Credit Corporation is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Penn Credit Corporation?
"Attempts to collect debt not owed" is the single most frequently cited issue in complaints against Penn Credit Corporation - see all issues and counts above.
How do I file a complaint against Penn Credit Corporation?
You can file a complaint against Penn Credit Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Penn Credit Corporation?
The CFPB has recorded complaints against Penn Credit Corporation from 51 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~2,594)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.