CFPB Consumer Complaint Profile
Central Bancompany, Inc
Consumers have filed 115 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 115
- Total complaints
- Mid-range
- 38
- Last 12 months
- 99.1%
- Timely response
- Above median
- 20
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Central Bancompany, Inc sits at #1251, with 115 complaints logged. On-time replies land at 99.1%, the 62nd percentile for the 100+ complaint peer group.
- #1251
- of 3,843 companies by volume
- 99.1%
- on time (62nd pctile)
- Checking or savings …
- most-complained product
- 20
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Central Bancompany, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
99.1% Higher than most higher than 62% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 24 in 2024 to 39 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 13 |
| 2023 | 32 |
| 2024 | 24 |
| 2025 | 39 |
| 2026year in progress | 7 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Central Bancompany, Inc
115 complaints against Central Bancompany, Inc appear in the CFPB record, including 38 from the trailing year. The 20 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Checking or savings account," which sits at the top of the product breakdown. The specific issue named most within that category is "Managing an account," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Central Bancompany, Inc draw a 99.1% reply rate inside the Bureau's 15-day window. That is at or above benchmark levels, a sign the company handles intake and escalation well. Among resolved complaints, the consumer-relief closure rate is 25.2%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Central Bancompany, Inc have?
Central Bancompany, Inc has 115 total consumer complaints filed with the CFPB, with 38 filed in the last 12 months.
Does Central Bancompany, Inc respond to complaints on time?
Central Bancompany, Inc's CFPB timely-response rate is 99.1%. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Central Bancompany, Inc?
"Checking or savings account" draws more CFPB complaints against Central Bancompany, Inc than any other product - see the full breakdown above.
What is the most common complaint issue with Central Bancompany, Inc?
"Managing an account" is the single most frequently cited issue in complaints against Central Bancompany, Inc - see all issues and counts above.
How do I file a complaint against Central Bancompany, Inc?
You can file a complaint against Central Bancompany, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Central Bancompany, Inc?
Consumers in 20 states and territories have filed complaints about Central Bancompany, Inc with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Checking or savings account
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.