CFPB Consumer Complaint Profile
Challenge Financial Services
Consumers have filed 82 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 82
- Total complaints
- Mid-range
- 23
- Last 12 months
- 87.8%
- Timely response
- Bottom quartile
- 11
- States affected
The verdict
Challenge Financial Services ranks #1453 of 3,843 financial companies by CFPB complaint volume, with 82 complaints on record. It posts a 87.8% on-time response rate, the 15th percentile among companies with 100+ complaints.
- #1453
- of 3,843 companies by volume
- 87.8%
- on time (15th pctile)
- Vehicle loan or lease
- most-complained product
- 11
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Challenge Financial Services vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
87.8% Among the lowest higher than 15% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 8 in 2024 to 22 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2018 | 5 |
| 2019 | 11 |
| 2020 | 8 |
| 2021 | 7 |
| 2022 | 9 |
| 2023 | 9 |
| 2024 | 8 |
| 2025 | 22 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Challenge Financial Services
The CFPB Consumer Complaint Database has logged 82 complaints against Challenge Financial Services overall, with 23 of those filed in the trailing 12 months. Reports have come from consumers in 11 states and territories, making this a geographically concentrated complaint footprint. "Vehicle loan or lease" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Managing the loan or lease" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Challenge Financial Services draw a 87.8% reply rate inside the Bureau's 15-day window. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 6.1% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Challenge Financial Services have?
The CFPB has logged 82 complaints against Challenge Financial Services to date, of which 23 came in over the last 12 months.
Does Challenge Financial Services respond to complaints on time?
Challenge Financial Services has a 87.8% timely response rate to CFPB complaints.
What product generates the most complaints for Challenge Financial Services?
"Vehicle loan or lease" draws more CFPB complaints against Challenge Financial Services than any other product - see the full breakdown above.
What is the most common complaint issue with Challenge Financial Services?
"Managing the loan or lease" is the single most frequently cited issue in complaints against Challenge Financial Services - see all issues and counts above.
How do I file a complaint against Challenge Financial Services?
You can file a complaint against Challenge Financial Services directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Challenge Financial Services?
The CFPB has recorded complaints against Challenge Financial Services from 11 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Also handles Vehicle loan or lease
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.