CFPB Consumer Complaint Profile
Ally Financial Inc.
Consumers have filed 27,467 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-05-15
- 27,467
- Total complaints
- 5,723
- Last 12 months
- 100%
- Timely response
- 56
- States affected
The verdict
Out of 3,848 financial companies in the CFPB database, Ally Financial Inc. has accumulated 27,467 complaints, placing it #28 by volume. 100% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #28
- of 3,848 companies by volume
- 100%
- answered on time
- Vehicle loan or lease
- most-complained product
- 56
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 224 |
| 2013 | 360 |
| 2014 | 642 |
| 2015 | 802 |
| 2016 | 923 |
| 2017 | 1,111 |
| 2018 | 1,119 |
| 2019 | 1,081 |
| 2020 | 1,621 |
| 2021 | 2,232 |
| 2022 | 2,714 |
| 2023 | 3,351 |
| 2024 | 4,281 |
| 2025 | 5,553 |
| 2026 | 1,453 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Ally Financial Inc.
The CFPB Consumer Complaint Database has logged 27,467 complaints against Ally Financial Inc. overall, with 5,723 of those filed in the trailing 12 months. Reports have come from consumers in 56 states and territories, making this a nationwide complaint footprint. "Vehicle loan or lease" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. Inside that category, "Improper use of your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Within the Bureau's 15-day response window, Ally Financial Inc. answers 100% of forwarded complaints. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. The company's response was formally disputed in 16.7% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 12.4% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Ally Financial Inc. have?
The CFPB has logged 27,467 complaints against Ally Financial Inc. to date, of which 5,723 came in over the last 12 months.
Does Ally Financial Inc. respond to complaints on time?
Ally Financial Inc.'s CFPB timely-response rate is 100%. That is a strong response record by CFPB standards.
What product generates the most complaints for Ally Financial Inc.?
The most complained-about product for Ally Financial Inc. is "Vehicle loan or lease." You can view the full product breakdown on this page.
What is the most common complaint issue with Ally Financial Inc.?
"Improper use of your report" is the single most frequently cited issue in complaints against Ally Financial Inc. - see all issues and counts above.
How do I file a complaint against Ally Financial Inc.?
You can file a complaint against Ally Financial Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Ally Financial Inc.?
The CFPB has recorded complaints against Ally Financial Inc. from 56 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~27,467)
Also handles Vehicle loan or lease
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.