CFPB Consumer Complaint Profile
Westlake Services, LLC
Behind the 11,846 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 11,846
- Total complaints
- 3,698
- Last 12 months
- 99.6%
- Timely response
- 54
- States affected
The verdict
Westlake Services, LLC ranks #56 of 3,848 financial companies by CFPB complaint volume, with 11,846 complaints on record. 99.6% of its complaints get an on-time reply, beating the 93% median for the 100+ complaint peer group.
- #56
- of 3,848 companies by volume
- 99.6%
- answered on time
- Vehicle loan or lease
- most-complained product
- 54
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 33 |
| 2014 | 66 |
| 2015 | 137 |
| 2016 | 180 |
| 2017 | 221 |
| 2018 | 308 |
| 2019 | 326 |
| 2020 | 475 |
| 2021 | 646 |
| 2022 | 794 |
| 2023 | 1,991 |
| 2024 | 2,195 |
| 2025 | 3,394 |
| 2026 | 1,080 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Westlake Services, LLC
Westlake Services, LLC carries 11,846 complaints in the CFPB's database, 3,698 of them filed within the past 12 months. Consumers spanning 54 states and territories have weighed in, giving this a nationwide footprint. No product draws more complaints than "Vehicle loan or lease," which sits at the top of the product breakdown. Inside that category, "Incorrect information on your report" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
Westlake Services, LLC's timely response rate stands at 99.6%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. In 17% of resolved cases, the consumer formally disputed the company's response - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0.3% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Westlake Services, LLC have?
The CFPB has logged 11,846 complaints against Westlake Services, LLC to date, of which 3,698 came in over the last 12 months.
Does Westlake Services, LLC respond to complaints on time?
Westlake Services, LLC has a 99.6% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Westlake Services, LLC?
Among all products tied to Westlake Services, LLC, "Vehicle loan or lease" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Westlake Services, LLC?
"Incorrect information on your report" is the single most frequently cited issue in complaints against Westlake Services, LLC - see all issues and counts above.
How do I file a complaint against Westlake Services, LLC?
You can file a complaint against Westlake Services, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Westlake Services, LLC?
Westlake Services, LLC has drawn CFPB complaints from 54 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~11,846)
Also handles Vehicle loan or lease
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.