CFPB Consumer Complaint Profile
Clasp Group, Inc.
What 37 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 37
- Total complaints
- Mid-range
- 18
- Last 12 months
- 97.3%
- Timely response
- Below median
- 19
- States affected
The verdict
Clasp Group, Inc. ranks #2112 of 3,843 financial companies by CFPB complaint volume, with 37 complaints on record. On-time replies land at 97.3%, the 42nd percentile for the 100+ complaint peer group.
- #2112
- of 3,843 companies by volume
- 97.3%
- on time (42nd pctile)
- Student loan
- most-complained product
- 19
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Clasp Group, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.3% Around the middle higher than 42% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 7 in 2024 to 17 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2022 | 3 |
| 2023 | 8 |
| 2024 | 7 |
| 2025 | 17 |
| 2026year in progress | 2 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Clasp Group, Inc.
Clasp Group, Inc. carries 37 complaints in the CFPB's database, 18 of them filed within the past 12 months. Consumers spanning 19 states and territories have weighed in, giving this a multi-regional footprint. The single largest complaint category is "Student loan," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Within that category, the most frequently cited specific issue is "Issue with income share agreement" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
CFPB-forwarded complaints against Clasp Group, Inc. draw a 97.3% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Among resolved complaints, 2.7% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Clasp Group, Inc. have?
The CFPB has logged 37 complaints against Clasp Group, Inc. to date, of which 18 came in over the last 12 months.
Does Clasp Group, Inc. respond to complaints on time?
CFPB complaints against Clasp Group, Inc. draw a 97.3% timely-response rate inside the expected window. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Clasp Group, Inc.?
"Student loan" draws more CFPB complaints against Clasp Group, Inc. than any other product - see the full breakdown above.
What is the most common complaint issue with Clasp Group, Inc.?
Consumers most often cite "Issue with income share agreement" when complaining about Clasp Group, Inc.; the full issue list with counts is above.
How do I file a complaint against Clasp Group, Inc.?
You can file a complaint against Clasp Group, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Clasp Group, Inc.?
Consumers in 19 states and territories have filed complaints about Clasp Group, Inc. with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Also handles Student loan
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.