CFPB Consumer Complaint Profile
Collection Bureau Incorporated
What the consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 73
- Total complaints
- Mid-range
- 0
- Last 12 months
- 93.2%
- Timely response
- Bottom quartile
- 8
- States affected
The verdict
Collection Bureau Incorporated ranks #1525 of 3,843 financial companies by CFPB complaint volume. For answering complaints on time it stands at the 24th percentile in the 100+ complaint peer group.
- Debt collection
- most-complained product
- ID
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Collection Bureau Incorporated vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.2% Among the lowest higher than 24% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2015 | 13 |
| 2016 | 4 |
| 2017 | 11 |
| 2018 | 3 |
| 2019 | 14 |
| 2020 | 18 |
| 2021 | 6 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Bureau Incorporated
The CFPB Consumer Complaint Database shows a geographically concentrated complaint footprint for Collection Bureau Incorporated, with consumers across the country filing against it. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate sits below the 95% industry benchmark, a gap that tends to correlate with higher consumer dispute rates downstream. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Collection Bureau Incorporated: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Collection Bureau Incorporated have?
73 complaints have been filed against Collection Bureau Incorporated with the CFPB overall - 0 of them in the past year.
Does Collection Bureau Incorporated respond to complaints on time?
Collection Bureau Incorporated has a 93.2% timely response rate to CFPB complaints.
What product generates the most complaints for Collection Bureau Incorporated?
The most complained-about product for Collection Bureau Incorporated is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Collection Bureau Incorporated?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Collection Bureau Incorporated; the full issue list with counts is above.
How do I file a complaint against Collection Bureau Incorporated?
You can file a complaint against Collection Bureau Incorporated directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Bureau Incorporated?
The CFPB has recorded complaints against Collection Bureau Incorporated from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.