CFPB Consumer Complaint Profile
Collection Bureau Incorporated
What 73 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 73
- Total complaints
- Mid-range
- 0
- Last 12 months
- 93.2%
- Timely response
- Bottom quartile
- 8
- States affected
The verdict
Collection Bureau Incorporated ranks #1525 of 3,843 financial companies by CFPB complaint volume, with 73 complaints on record. On-time replies land at 93.2%, the 24th percentile for the 100+ complaint peer group.
- #1525
- of 3,843 companies by volume
- 93.2%
- on time (24th pctile)
- Debt collection
- most-complained product
- 8
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Collection Bureau Incorporated vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
93.2% Among the lowest higher than 24% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 3 |
| 2015 | 13 |
| 2016 | 4 |
| 2017 | 11 |
| 2018 | 3 |
| 2019 | 14 |
| 2020 | 18 |
| 2021 | 6 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Collection Bureau Incorporated
The CFPB Consumer Complaint Database has logged 73 complaints against Collection Bureau Incorporated overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 8 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Debt collection," which sits at the top of the product breakdown. The specific issue named most within that category is "Attempts to collect debt not owed," a reasonable starting point for understanding recurring friction.
Collection Bureau Incorporated's timely response rate stands at 93.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 25.9% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 0% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Collection Bureau Incorporated have?
73 complaints have been filed against Collection Bureau Incorporated with the CFPB overall - 0 of them in the past year.
Does Collection Bureau Incorporated respond to complaints on time?
Collection Bureau Incorporated has a 93.2% timely response rate to CFPB complaints.
What product generates the most complaints for Collection Bureau Incorporated?
The most complained-about product for Collection Bureau Incorporated is "Debt collection." You can view the full product breakdown on this page.
What is the most common complaint issue with Collection Bureau Incorporated?
Consumers most often cite "Attempts to collect debt not owed" when complaining about Collection Bureau Incorporated; the full issue list with counts is above.
How do I file a complaint against Collection Bureau Incorporated?
You can file a complaint against Collection Bureau Incorporated directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Collection Bureau Incorporated?
The CFPB has recorded complaints against Collection Bureau Incorporated from 8 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Collection Bureau Incorporated: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25.9% here).
Also handles Debt collection
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.