CFPB Consumer Complaint Profile
Fay Servicing, LLC
Behind the 3,821 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 3,821
- Total complaints
- Among the highest
- 454
- Last 12 months
- 97.2%
- Timely response
- Below median
- 52
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Fay Servicing, LLC has accumulated 3,821 complaints, placing it #132 by volume. On-time replies land at 97.2%, the 41st percentile for the 100+ complaint peer group.
- #132
- of 3,843 companies by volume
- 97.2%
- on time (41st pctile)
- Mortgage
- most-complained product
- 52
- states with complaints
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Fay Servicing, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.2% Around the middle higher than 41% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 446 in 2024 to 504 in 2025 (2024 → 2025).
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2013 | 30 |
| 2014 | 96 |
| 2015 | 168 |
| 2016 | 209 |
| 2017 | 320 |
| 2018 | 292 |
| 2019 | 258 |
| 2020 | 321 |
| 2021 | 355 |
| 2022 | 395 |
| 2023 | 353 |
| 2024 | 446 |
| 2025 | 504 |
| 2026year in progress | 71 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Fay Servicing, LLC
The CFPB Consumer Complaint Database has logged 3,821 complaints against Fay Servicing, LLC overall, with 454 of those filed in the trailing 12 months. Reports have come from consumers in 52 states and territories, making this a nationwide complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Fay Servicing, LLC's timely response rate stands at 97.2%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. Resolved cases drew a formal consumer-dispute rate of 25.7% - a rough measure of how often the first resolution missed the mark. Among resolved complaints, 0.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Fay Servicing, LLC have?
Fay Servicing, LLC has 3,821 total consumer complaints filed with the CFPB, with 454 filed in the last 12 months.
Does Fay Servicing, LLC respond to complaints on time?
Fay Servicing, LLC has a 97.2% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Fay Servicing, LLC?
The most complained-about product for Fay Servicing, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Fay Servicing, LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against Fay Servicing, LLC - see all issues and counts above.
How do I file a complaint against Fay Servicing, LLC?
You can file a complaint against Fay Servicing, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Fay Servicing, LLC?
Consumers in 52 states and territories have filed complaints about Fay Servicing, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Fay Servicing, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count (3,821 here).
Similar dispute rates
Nearest companies by share of complaints marked disputed (25.7% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Source: CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.