CFPB Consumer Complaint Profile
Fay Servicing, LLC
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 3,821
- Total complaints
- Among the highest
- 454
- Last 12 months
- 97.2%
- Timely response
- Below median
- 52
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Fay Servicing, LLC places #132 by volume. For answering complaints on time it stands at the 41st percentile in the 100+ complaint peer group.
- Mortgage
- most-complained product
- CA
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Fay Servicing, LLC vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.2% Around the middle higher than 41% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 446 in 2024 to 504 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 3 |
| 2013 | 30 |
| 2014 | 96 |
| 2015 | 168 |
| 2016 | 209 |
| 2017 | 320 |
| 2018 | 292 |
| 2019 | 258 |
| 2020 | 321 |
| 2021 | 355 |
| 2022 | 395 |
| 2023 | 353 |
| 2024 | 446 |
| 2025 | 504 |
| 2026year in progress | 71 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Fay Servicing, LLC
The CFPB Consumer Complaint Database shows a nationwide complaint footprint for Fay Servicing, LLC, with consumers across the country filing against it. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
Timely response is the share of CFPB-forwarded complaints that receive a company reply within the 15-day window the Bureau expects. This company's rate clears the industry benchmark, pointing to intake and escalation processes that are working as intended. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Fay Servicing, LLC: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar complaint volume
Nearest companies by total CFPB complaint count.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25.7% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Fay Servicing, LLC have?
Fay Servicing, LLC has 3,821 total consumer complaints filed with the CFPB, with 454 filed in the last 12 months.
Does Fay Servicing, LLC respond to complaints on time?
Fay Servicing, LLC has a 97.2% timely response rate to CFPB complaints. That puts it among the more responsive companies in the CFPB dataset.
What product generates the most complaints for Fay Servicing, LLC?
The most complained-about product for Fay Servicing, LLC is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Fay Servicing, LLC?
"Trouble during payment process" is the single most frequently cited issue in complaints against Fay Servicing, LLC - see all issues and counts above.
How do I file a complaint against Fay Servicing, LLC?
You can file a complaint against Fay Servicing, LLC directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Fay Servicing, LLC?
Consumers in 52 states and territories have filed complaints about Fay Servicing, LLC with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.